Care Navigator

The post holder will provide a high-quality callhandling and admin support service within a busy practice, supporting patientsand clinicians.

Salary: Depending on experience.

Hours: 27.5 hours per week.

Monday 8am - 5pm, Tuesday 8am - 5:30pm, Wednesday 8am - 1pm and Friday 12:30pm - 6:30pm.

If you would like more information about this excitingopportunity please contact Tracy Dewings on .

Closing date for applications: 8th February 2026.

Please note: An elementof flexibility and own vehicle is essential for the role as you may be required to work acrossboth sites.

Main duties of the job

As part of the role of reception call hander you will be expected to:

Receiveall incoming telephone calls into the practice providing coordination and navigation of care to patients,and where appropriate their carers, across the practice and otherorganisations.

Provide patients with high quality, easy tounderstand information to assist them in making choices about their care.

Deal with general enquiries and make outgoing telephone calls, explain procedures and make new and follow up appointments.

Please read the job description for a more thorough explanation of the job role.

About us

Mowbray House Surgery is a large, progressive Medical Practice based in Northallerton, with a full time branch surgery in Hutton Rudby.

Across the two sites we have around 20,000 patients registered with us.

Job responsibilities

Main Duties andResponsibilities:

Receiveall incoming telephone calls into the practice providing coordination and navigation of care to patients,and where appropriate their carers, across the practice and otherorganisations.

Provide patients with high quality, easy tounderstand information to assist them in making choices about their care.

Dealwith all general enquiries, make outgoing telephone calls, explain practiceprocedures and make new and follow-upappointments.

Explainpractice arrangements and formal requirements to new patients and those seekingtemporary cover and ensure procedures are completed.

Supportthe practice's frail and vulnerable patients, supporting frailty reviews andcoordinating MDT and palliative care meetings

Supportthe practice Safeguarding team with requests for information

Supportthe practice in coordinating seasonal vaccination campaigns, including theorganising of care home and housebound vaccinations.

Monitorand process electronic workflows into the practice, including processing all hospital discharge documents and patient e-consultations as per protocol.

Supportthe delivery of QoF and other practice services.

Generalsupport to practice teams as required.

Thisjob description is intended as a guide to the main duties and responsibilitiesfor the post and should not be considered an exhaustive list.

Person Specification Experience

• - Excellent communication skills, written and oral.
• - An understanding, acceptance and adherence to the need for strict confidentiality
• - Time management and the ability to work to effectively multitask
• - Ability to use own initiative and problem solve
• - Hard working, adaptable, reliable and resourceful
• - Willing to work flexible hours as necessary across both surgery sites
• - Educated to GCSE level or equivalent
• - Own transport
• - Ability to work as a team member as well as autonomously
• - Be entitled to live and work within the UK as we are unable to sponsor
• - Satisfactory DBS Check
• - Satisfactory references (at least 2)
• - Experience working in a healthcare or Social care setting
• - Experience working in General Practice
• - Experience of clinical systems such as SystmOne