Care Home Receptionist

Job Title: Receptionist

Location: Glenholme Bispham Gardens, Ryscar Way, Blackpool FY2 0FN, UK
Pay Rate: £13.00 per hour

Permanent - 3 days per week - 9am until 5pm.

About the Role

Glenholme Bispham Gardens in Blackpool is looking for a friendly, organised and professional Receptionist to join our team.

Bispham Gardens is a modern, purpose-built care home in Blackpool, designed to provide high-quality, person-centred care in a warm, welcoming environment. With beautifully designed spaces, a strong sense of community, and a focus on resident wellbeing, it is a place where both residents and staff can thrive.

As the first point of contact for visitors, families and professionals, you will play a key role in creating a welcoming environment while supporting the smooth day-to-day running of the home. This role combines reception duties with administrative, HR and compliance support.

This is a varied role ideal for someone who enjoys working with people, staying organised and being part of a supportive care home team.

Key Responsibilities Reception & Customer Service

• Meet and greet visitors, residents' families and professionals
• Answer telephone calls, respond to enquiries and take messages
• Manage new enquiries and arrange visits for prospective residents and families
• Show visitors around the home and provide information about services
• Receive and distribute post, parcels and deliveries
• Provide refreshments for visitors when required

Administration

• Provide general office administration including typing, filing, scanning and photocopying
• Manage emails and forward correspondence to the relevant staff members
• Maintain organised filing systems and accurate records
• Order office and home supplies including stationery and refreshments
• Arrange appointments and assist with meeting administration

Recruitment & HR Support

• Assist with recruitment processes including screening candidates and arranging interviews
• Support onboarding of new employees and preparation of personnel files
• Chase references and ensure recruitment documentation is completed correctly
• Assist with DBS checks where required
• Maintain staff personnel records and support personnel file audits

Compliance & Audits

• Complete weekly audits including call bell checks, grab bag audits and handset login audits
• Ensure documentation is accurate and compliant with CQC and company standards
• Maintain important safety records including PEEPs documentation

Resident & Home Support

• Support residents and visitors to ensure a welcoming atmosphere in the home
• Maintain reception and communal areas to a high standard
• Assist with communication between staff, residents and families

About You

We are looking for someone who is:

• Friendly, approachable and professional
• Highly organised with good attention to detail
• Confident using computers and administrative systems
• Able to multitask and manage a busy reception environment
• A strong communicator with excellent customer service skills
• Able to maintain confidentiality and professionalism

Experience in administration, reception or care settings would be beneficial but is not essential.

What We Offer (Terms and Conditions apply)

• £13.00 per hour
• Training and development opportunities
• Hastee Pay - withdraw up to 40% of your earned salary before payday
• 28 days holiday (including bank holidays), plus 1 extra day per year of service (up to 5 additional days)
• Life Insurance cover of £10,000
• Pension Scheme
• Employee Assistance Programme (child support, financial advice, mental health & wellbeing)
• Blue Light Card reimbursement
• A supportive and friendly working environment
• Opportunities for professional development and further training
• The chance to make a real difference to the lives of residents

Apply Now

If you enjoy working with people and want to be part of a caring and supportive team, we would love to hear from you.

Apply today to join Glenholme Bispham Gardens in Blackpool.

Our Values

We believe in treating individuals, their families, friends and our staff with respect and dignity, placing a high value on equality, equity and diversity.

This role is subject to an Enhanced DBS check.

Job Code: GHBIS2