Care Home Administrator

Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team.

Responsibilities

• Promote a warm and welcoming environment for residents, staff and visitors.
• Manage enquiries and showrounds of the home for prospective families, including managing the customer database to support the commercial performance and conversion of enquiries.
• Drive the occupancy and reputation of the Care Home as part of a community engagement team.
• Support resident and family feedback with a focus on customer care.
• Assist with recruitment of staff, completing employment new starter checks and arranging inductions.
• Prepare payroll for home based staff.
• Provide advice and guidance to employees on queries using the HR tools and resources available.
• Ensure that all personal files are stored securely.
• Attend meetings and produce accurate notes and minutes where required.
• Ensure all rotas are complete.
• Manage safe contents, petty cash, and resident fund accounts.
• Update ad-hoc training, supervisions, and appraisals on staff records.
• Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications.

Required Experience and Skills

• Experience in a customer facing role.
• Previous involvement in HR administration and recruitment.
• High level of attention to detail and ability to prioritise.
• Proficient user of Microsoft-specifically Word, Excel and Outlook.
• CIPD qualification would be beneficial.

Rewards and Benefits

Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection.

Unlimited access to our generous refer a friend scheme, earning up to £500 per referral.

Access to a wide range of retail and leisure discounts at big brands and supermarkets.

Free access to medical specialists for a second opinion.

Confidential and free access to counselling and legal services.

Tax code review service.

Option to join monthly staff lottery.

As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.