Care Enquiries Team Leader

Care Enquiries Team Leader

Colchester

£28,000 per annum

Monday to Friday : 9am to 5.30pm : Office based

Healthcare Homes are recruiting for a Care Enquiries Team Leader to join our Enquiries Team at our central office near Ardleigh, Colchester.

As a member of the Enquiries team you will support the care home teams with managing enquiries, booking show rounds, liaising with the homes/branches, capturing and qualifying enquiries and ensuring faultless follow up through to admission, taking responsibility for the team.

As a Team Leader you will be responsible for the daily planning of team member deployment to respond to immediate priorities and ensure continuous occupancy improvement. You will ensure the team provides the best possible customer experience for anyone seeking support from Healthcare Homes Group, capturing and qualifying enquiries and ensuring follow ups.

The ideal candidate will have proven experience in enquiry handling and delivering exceptional customer service, experience of working in the care industry and be proficient in compiling and presenting data and information for reporting purposes.

Benefits

• Company Pension
• 25 days holiday
• Refer a Friend scheme worth up to £1000 per person
• Employee Assistance Programme to support your mental health, financial support, counselling and family wellbeing
• Extensive training courses through our Healthcare Homes Academy
• Blue Light Card offering a number of discounts across retail and hospitality and discounted tickets for theme parks and attractions
• Recognition and Long Service awards