Care Coordinator Job in Ringwood

We are looking for passionate individuals who want to make a real difference in the care sector. Great benefits including excellent pay, generous holiday allowance, paid mileage, ongoing training and more! Salary : £29,000 - £32,000 per annum (average salary reflecting experience and expertise) Location: Ringwood Local roots Based in Ringwood with strong presence in Christchurch and the New Forest. Care coordinators work closely with service users, families, and carers who genuinely trust one another. Trust & expertise CQC-registered with 'Good' rating, Top 20 Home Care Group recognition, and 7 consecutive homecare.co.uk awards (). Rated 10/10 by service users. Our team brings decades of combined previous experience to workforce development. Career progression Burley's promotes from within. Care coordinators are skilled in recruiting, training, and managing cases. They often move up to senior roles. These roles come with higher salaries and more responsibilities. ROLE OVERVIEW Full Time Care Client Liaison Lead -Job role Description - What the Role InvolvesBurley's Home Care is looking for a full-time Care Client Liaison lead for our Live-in-Care Packages. We want someone who is passionate about helping others. This job is based in Ringwood, our clients are based in Dorset, Hampshire, and Wiltshire. You will work closely with our existing Live-in Care and Domiciliary service users, as well as developing new Live-in-Care leads and packages. Liaising with the service users and their families, and our care teams. Core duties and responsibilities include: Mentoring and support: Act as first point of contact for new Live-in-Carers and liaising with our existing established Live-in-Carer's community. Providing encouragement and practical guidance, support, introductions, solving issues, ensuring a seamless and smooth handover with our clients. Liaising with the Recruitment & Training Officer - to ensure there is a suitable pipeline of quality Live-in Carers. Great communication with our in house Recruiter is a vital part of this role, to ensure dates, times, locations, and the service users care information are provided in detail, to ensure the best match for our clients. Care coordination and case management: Highly organised, with a positive and friendly attitude. Align carer skills with the needs of service users. Assisting with care plans, scheduling and covering our Domiciliary Care Coordinator, where necessary. To be part of the on-call Rota team. Documentation: Accurately records keeping, confident in using electronic care platforms, someone who picks up new systems fast, and can adapt to every changing requirement. Client relationships: Work closely with service users and families, conducting assessments, reviewing care plans, and delivering excellent customer service is key. Liaising closely with the Registered Manager. Quality assurance: Conduct site visits and supervision, picking up the Live-in-Carers from the train locally and taking to the Live-in-Care Package location. Key Benefits What You'll Earn as a Care Client Liaison Lead Salary: £29,000 - £32,000 per annum (average salary reflecting experience and expertise) Performance bonus: Tied to successful recruitment retention, and converting new Live-in-Care package leads. Paid travel: All mileage and travel time fully reimbursed Flexible base: Work from Ringwood Professional development: Funded training, NVQ progression support, leadership programmes Supportive environment: Family-oriented team where passion for training is celebrated Ideal Candidate The Fulltime Care Client Liaison Lead to Join Our Team Burley's are seeking an excellent communicator, with a confident manner, who is well presented, and combines care sector with business development experience. Strong organisational skills are essential, with great attention to detail, and emotional intelligence. You'll thrive if you: Have proven experience in a care coordination or care client liaison role, (if you have experience of Live-in-Care, this would be desirable). Hold NVQ Level 3 in Health & Social Care Understand CQC training standards and what makes care services outstanding Possess excellent customer service skills and can balance strategic planning with daily coordination and care plan management. Have full UK driving licence, with own vehicle for multi-site travel. Are confident using electronic care systems where you accurately record documentation Can work closely with service users and their families, building trusted relationships Day-to-Day in This Full-Time Role Review the recruitment pipeline Converting new Live-in-Care leads Travel to the Live-in-Care service users' homes for supervision sessions, care delivery observation, care plan reviews, and case management support. Facilitate competency assessments Match carer availability with service user needs, adjust rotas, deliver excellent customer service Accurate records of all documentation for CQC readiness Mentor new Live-in-Care starters, celebrate achievements, support understanding of duties and responsibilities Welcome new Live-in-Carers warmly to your team Monitor care quality, respond to service user concerns, liaise with healthcare professionals while working closely across teams. Blue Light Card Blue Light Discount Card Benefits The Blue Light Card offers fantastic including endless high street savings.The card allows members to save money on hundreds of popular brands from fashion, restaurants, technology and even holidays!Popular brands providing discounts include ASDA, Sky, Starbucks, Currys, Ninja, New Look, JD Sports, Costco, Samsung and even B&M discount for carers!Combines recruitment leadership, training delivery, mentoring, case management, and working closely with service users. Key duties include managing recruitment pipeline, delivering 12-week induction, coordinating rotas, maintaining care plans, and accurately records CQC documentation.Proven care-sector coordination or recruitment previous experience required with attention to detail and excellent customer service. Candidates from care home coordination, healthcare recruitment, or senior carer roles with case management experience encouraged to apply.NVQ Level 2 in Health & Social Care required (or commitment to achieve). Strong knowledge of CQC standards, care plan development, and systems where you accurately records documentation.Coordinate schedules, assess service users, manage care plans, and provide case management support. Work closely with teams, assist with on-call duties, and deliver great customer service. Ensure all care service documents meet CQC requirements. How To Become A Carer in the UKCareers in care are like no other, it is an incredibly rewarding career that delivers job satisfaction each and every day. The role gives you the chance to truly impact others' lives by helping them stay in the comfort of their own homes. Helpful Resources About Care Coordination Understanding the Role: - Essential qualities including attention to detail, customer service, working closely with teams, and case management - Official guidance on job descriptions, duties and responsibilities, average salary, career progression, and providing care and support About Burley's: - Family-run business since 2009 - Care services for service users across Ringwood, Christchurch, New Forest - Career progression opportunities anHelpful Resources About Care Coordinationd training Turn your passion for recruitment, training, mentoring, and working closely with service users into meaningful impact.Demonstrate your attention to detail, case management expertise,