Care Coordinator

We are looking for an enthusiastic individual who wants to be part of a team of care coordinators helping to support patients in receiving the appropriate care. The practice is a friendly and supportive environment and we are looking for someone who is a team player to join our growing team.

Main duties of the job

• To act as first point of contact and representative for the practice either by telephone or face to face. Liaise with all groups including but not exclusive to patients, trade people, pharmacies, clinical staff, outside providers Welcome visitors by greeting them, in person or on the telephone, answering or referring inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintain security by following procedures, monitoring logbooks. Booking appointments and signposting patients to the correct services to enable self-care, over the phone and face to face at the reception desk.
• Producing the appointment and information letters / leaflets for service users.
• Ensuring the front reception is clean, tidy, and professional in appearance. Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Be aware of personal, practice and patient safety. Use conflict resolution skills as required and know where the panic alarms are and how to respond should on go off.
• Actively running the diary by booking, moving, changing, and arriving patient. Facilitates patient flow by notifying the clinicians of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Ensuring any DNA patients are sent a text and followed up, especially children with safeguarding in mind.
• Giving advise on partner services for patients to be able to contact such as pharmacy minor ailments and physio, Push Doctor etc.
• Be able to use the system one application to amend patient information, issue prescriptions, issue online access logins and update records appropriately. Updating patient demographics by collecting the information at each contact. Protect patient confidentiality.
• Add appropriate home visits along with information for clinical team.
• Be able to amend and add information such as BP and smoking statuses to QOF requirements.
• Entering accurate, relevant, concise data/details into the patient record and transferring messages to the appropriate person through nominated pathways i.e., task. Completing returned task requests, and relaying accurate information to nominated people.
• Re-visiting computerised records to ensure accuracy of information entered.
• Use accurx to full potential by sending/ requesting information and dealing with responses succinctly.
• Know how to find pathology and radiology results, respond appropriately to patient or Clinical staff with results.
• Know how to utilise systems (following training) for patients on INR and advise, record and complete appropriately.
• Using NHS Email communication system and ensuring this is checked regularly as this is an inhouse communication method.
• Recording outgoing documents and processing small amounts of cash handling, recording these appropriately.
• Assisting with incoming processing of prescriptions via all medium of receipt (post, electronic, telephone etc) to include booking of monitoring bloods when required, passing to the appropriate team for amending/adding of medication and assisting with the monthly recalls for vulnerable patient prescriptions. Assisting with the printing of repeat prescriptions, ensuring security and compliance to practice policy for collection and safety of prescriptions. All these processes will be overviewed by the GPs for assurance and safety.
• Updating patient records with nominated pharmacy, including out of area holiday requests.
• Liaising with the District Nurses and other clinicians to ensure housebound patients are reviewed. Sending appropriate electronic referrals.
• Upholding the practice policies and guidance on Confidentiality, Health and Safety, Infection control and equality and diversity.
• Completion of mandatory training in a timely manner, ensuring updated at appropriate time periods and attendance on a minimum basis of two staff meetings per annum. (Where off duty this will be reimbursed).

Qualifications

• Systmone trained
• NVQ Business admin/customer services Level 2/3
• Competent in all office based applications

Experience

• Systmone experience
• Experience working in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Beacon Medical

Address

St Hughs Avenue

Cleethorpes

North East Lincolnshire

DN35 8EB

Employer's website

(Opens in a new tab)