Care Coordinator

Overview

Are you looking for an exciting challenge and the chance to join a leading digital healthcare platform? By joining Hometouch you can be at the forefront of the fast growing live-in care sector. We're a passionate and committed team of healthcare professionals transforming the experience of care for our patients and their representatives. Since 2015, Hometouch's vision is to improve the quality of dementia care across the UK. We've been featured in the Evening Standard and Times and have a strong reputation across the NHS and social care sphere. We aim to deliver great experiences for care recipients and their representatives, while making the working lives of our carers more fulfilling and better supported.

Delight our care recipients and their representatives

Responsibilities

• Develop an understanding of each care recipient's situation to deliver the optimum level of support. Identify the needs of each stakeholder involved in a care relationship and ensure the highest standard of service
• Own the care recipient relationship. Proactively reach out to care recipients, their representatives and carers to ensure the smooth running of relationships
• Ensure a continuous level of care is delivered to care recipients, particularly during periods of support worker absence and illness
• Monitor and ensure the quality of care for care recipients, as well as their general health and circumstances. Escalate issues to the clinical team when needed
• Be the point of contact for queries and concerns from care recipients and their representatives, including the management and investigation of conflicts and incidents
• Track and achieve relevant KPIs to support the business in delivering growth targets
• Proactively work with the care advisor team to prevent churn and promote long-term value of care recipient relationships
• Work closely with the Head of Operations to ensure the business is safe and well-led. Deputise during absence
• Support the Registered Manager in ensuring CQC regulations are adhered to
• Undertake ad-hoc projects to support business growth and customer delight, including the implementation of policies and procedures
• Attend external meetings in support of care recipients as required

Enhance the carer experience

• Liaise and communicate with our team of carers, actively supporting them to deliver the best levels of care
• Ensure a positive experience for assigned carers and help them build strong relationships with care recipients
• Play an active role in the recruitment and onboarding of new carers to Hometouch
• Understand and analyse opportunities to streamline recruitment pipelines to meet the needs of new and existing care recipients
• Uphold best practice and be a role model for the wider business

Who are you?

• Experience in care coordination, account management or customer service
• Healthcare experience desirable but not essential
• Positive attitude and an outgoing approach
• Strong ability to empathise and communicate with a wide range of backgrounds
• Self-starter willing to drive this mindset in others
• Skilled at agile thinking, taking appropriate actions to resolve issues as they arise
• Problem solving with an analytical approach and willingness to resolve challenging situations
• Ability to multitask and work on different tasks simultaneously and to deadlines

Here's what you'll get working with us

• Competitive salary
• Company pension with matched contributions
• 25 days holiday (plus bank holidays)
• Private Healthcare
• Laptop and equipment provided
• Great work-life balance
• Work environment that values creativity, personal growth and collaboration
• Continuous learning and development: you will be challenged with lots of responsibility and exciting projects in a supportive and encouraging environment