Care Coordinator / Care Supervisor

Care Coordinator / Care Supervisor

Are you an experienced Care Coordinator or Care Supervisor looking for your next opportunity in domiciliary care? We are looking for a compassionate, organised and proactive individual to join our growing team and help deliver outstanding care and support within the community.

This is a varied role working both in the office and out in the field, supporting our care teams, coordinating care visits and ensuring our clients receive the highest standard of care at all times.

About the role

As a Care Coordinator / Supervisor, you will play a key role in the day-to-day running of the service. You will work closely with the Registered Manager, office team and our team of Carers to ensure care calls are covered efficiently, carers are supported and clients receive safe, person-centred care.

This position would suit someone with strong communication and organisational skills who enjoys problem-solving and building positive relationships with both clients and staff.

Main Responsibilities

• Coordinating and scheduling care visits across the local area

• Managing daily communication with carers and office staff

• Matching carers to clients based on needs, preferences and continuity

• Supporting and mentoring new and existing care staff in the field

• Conducting spot checks, supervisions and competency assessments

• Assisting with client assessments, care plans and risk assessments

• Monitoring care planning systems and ensuring compliance

• Handling enquiries from clients, families and healthcare professionals

• Managing staff sickness, holidays and absence records

• Responding to emergencies and participating in the on-call rota

• Covering care visits when required in urgent situations

• Supporting investigations, complaints and safeguarding concerns

• Carrying out audits to ensure compliance and quality standards are maintained

• Working closely with external professionals including OTs and healthcare teams

What We're Looking For

• Previous experience as a Senior Carer, Care Coordinator or Care Supervisor within domiciliary care

• Strong understanding of CQC standards and regulations

• Excellent communication and leadership skills

• Ability to manage schedules and prioritise workloads effectively

• Experience supporting, supervising or training care staff

• Confident using care planning software and IT systems

• Full UK driving licence and access to your own vehicle

• Flexible approach to working hours, including participation in on-call duties

What We Offer

• Competitive salary

• Paid mileage

• Ongoing training and professional development

• Supportive and friendly management team

• Opportunity to progress within a growing care company

• Rewarding role making a genuine difference to people's lives

About the company

At Melody Care, we're dedicated to providing exceptional care services that make a real difference in people's lives. Our team is passionate about delivering personalized, compassionate care that supports independence and enhances quality of life. With a focus on professional development and a supportive work environment, we strive to ensure our employees feel valued and empowered to grow in their roles. Join us, and be part of a company that truly cares about both its clients and its team members.

Required Criteria

• Previous Senior Carer or Supervisor experience (in the Social Care Sector only).
• Proven track record of people management.
• Previous experience in staff training.
• Up-to-date knowledge and understanding of CQC standards and regulations.
• A full, clean UK driving license and use of own car.

Desired Criteria

• NVQ/QCF/RQF Level 3 in Health & Social Care