Cardiology PPC

Sherwood Forest Hospitals NHS Foundation Trust Cardiology PPC

The closing date is 09 November 2025

The Cardiology department at King's Mill Hospital is seeking an experienced and enthusiastic Patient Pathway Co ordinator to join our dynamic and busy team. We are dedicated to providing exceptional patient care and are looking for a candidate who shares our commitment to excellence.

As a Patient Pathway Co ordinator, you will play a crucial role in ensuring the smooth operation of our patient pathways. You will be the first point of contact for patients and colleagues, handling inquiries and providing support. Your role will involve meticulous management of patient data, balancing urgent and routine referrals and maintaining accurate records. This position requires a high level of organisation, attention to detail and a compassionate approach to patient care.

Main duties of the job

• Answering and making phone calls to patients and colleagues.
• Thoroughly managing an in depth patient based Excel document.
• Efficiently balancing urgent and routine referrals with a strong emphasis on patient care.
• Tracking patients in the virtual triage platform.
• Performing audio typing as required.
• Collaborating closely with consultants and colleagues across the Cardiorespiratory services.
• General administrative duties including photocopying, faxing and filing.

About us

We are an award winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS run hospital in the East Midlands.

Job responsibilities

To see the full detailed job description and main responsibilities of the job please refer the job description attached.

Person Specification Knowledge

• Computer literate, with experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• Thorough knowledge of healthcare administrative systems and processes
• Knowledge of databases, spreadsheets i.e. PAS, Excel or similar applications
• Experience of using a full range of IT/Patient data systems
• Confidentiality and Data Protection
• Health and Safety
• Equality and diversity
• Sound office clerical background providing knowledge of relevant procedures.
• Experience of using a full range of IT / Patient data systems - As applicable to speciality

Qualifications

• Good general education with GCSE English at grade C or above, (or equivalent).
• RSA II (or equivalent)
• Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR)
• NVQ in Customer Care
• Institute of Health Records & Information
• European Computer Driving Licence

Further Training

• On the job training.

Experience

• Quality Customer Service
• Previous NHS knowledge and experience

Contractual

• Regular attendance and willingness to work flexible hours as necessary

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

£24,937 to £26,598 a year per annum pro rata