Cardiology Booking Clerk

We have an exciting opportunity for a part-time motivated booking clerk to join our busy Cardiology administrative team. The post available will be based at Conquest Hospital. The successful applicant will demonstrate excellent communication skills, be well organised, motivated and be able to work well within a very busy team to provide high quality administrative support. Experience working in a changing, fast paced office environment is essential along with the ability to show initiative.

Main duties of the job

The post holder's main responsibilities are: To act as first point of contact for patients requiring cardiac test appointments along with booking new and follow up appointments, outcome / cash up appointments, answer telephone calls and support the Cardiology Elective Bookings Manager. The post holder may also be required to cover reception and help patients with directions or provide any appropriate information they may need while maintaining a high level of confidentiality. Other admin duties will arise as required.

About us

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Statement on the Use of AI

We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.

Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.

We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.

Job responsibilities

Please see the attached job description.

For any further questions or queries then please contact the appointed manager.

Person Specification Qualifications

• GCSE or equivalent in English and Maths
• Ability to undertake additional training on departmental IT and manual systems

Experience

• Previous admin and customer service skills.
• Experience and understanding of a Patient Administration System (PAS) Customer care skills and experience, preferably within a healthcare environment.

Skills / Knowledge / Abilities

• Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook
• Knowledge of IT systems
• An awareness of Government Access Targets
• Ability to control a conversation with a difficult or emotional patient.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.