Car Service Manager

• Proven experience in an Aftersales/Service Manager role within a franchised car automotive environment
• Strong track record of delivering high CSI performance and exceeding financial targets
• Experience with volume brands (PLC experience desirable but not essential)
• A commercially focused mindset with the ability to drive performance and profitability
• Excellent leadership and communication skills

An exciting opportunity has arisen for an experienced Service Manager to lead a high-performing Service Department within an award-winning, family-owned automotive group based in Stourbridge.

This is a fantastic role for a driven, people-focused leader who thrives on delivering operational excellence, strong financial performance, and outstanding customer satisfaction.

As Service Manager, you will take full responsibility for the efficient and profitable running of the Service Department. You will lead, motivate, and develop your team while ensuring exceptional service delivery and achieving key business objectives.

You are:

• A confident and inspiring leader
• Passionate about delivering exceptional customer service
• Highly organised with strong attention to detail
• Resilient, driven, and results-oriented
• Professional, honest, and act with integrity at all times

• Department Performance: Drive profitability through labour, parts, and accessory sales
• Operational Excellence: Ensure smooth day-to-day running of the department with full compliance
• Customer Experience: Maintain and improve high levels of customer satisfaction
• Team Leadership: Recruit, develop, and motivate a high-performing team
• Budget Management: Plan, monitor, and achieve all financial targets
• Marketing & Growth: Support initiatives to increase customer retention and market share
• Communication: Lead team briefings and maintain strong internal and external relationships

• Full, clean UK driving licence
• Previous experience in a similar automotive leadership role (essential)

• Basic Salary £35,000 OTE £55,000
• Company car
• 22 days annual leave + 8 bank holidays
• Contributory pension scheme (after 90 days)
• Ongoing manufacturer training & development
• Clear career progression opportunities

Working Hours: Monday-Friday: 08:00 - 18:00
Saturday rota: 08:00 - 12:30

If you're ready to take the next step in your automotive career, we'd love to hear from you.

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