Car Dealership Service Advisor

Service Advisor - Car Dealership
Maidstone
£32,000 - £34,000 basic + bonus
Full-time Permanent Mon-Fri (8am-6pm) + 1 in 3 Saturdays

The Role

We're looking for a Service Advisor to join a busy car dealership in Maidstone. You'll be the key link between customers and the workshop, delivering excellent service and ensuring a smooth customer journey from booking to handover.

Duties

• Meet and greet service customers
• Manage bookings, job cards, and workshop scheduling
• Upsell service plans, products, and accessories
• Keep customers updated on progress, costs, and approvals
• Ensure a professional handover on completion of work
• Deliver outstanding customer service to increase retention

Requirements

• Previous experience as a Service Advisor in a car dealership or motor trade environment
• Strong communication and customer-facing skills
• Ability to upsell products and meet targets
• Good organisational and IT skills (DMS experience an advantage)
• Full UK Driving Licence preferred

Benefits

• Up to £32,000 - £34,000 basic + bonus scheme
• Training and career progression with a franchised dealership
• Pension scheme and company benefits
• Friendly, supportive dealership team