Call Handler (Italian speaker)

Do you love talking technical about cars? We have a fantastic opportunity for an Italian parts sales advisor to join our team and help advise our customers with their car troubles.

Based conveniently between Nottingham and Derby centres, nestled on the entrance to one of the regions finest country parks (Shipley Country Park), boasting 700 acres of beautiful landscape popular for relaxed café dining, walking, fishing, biking and horse-riding.

Responsibilities

• Ensure the efficient handling of inbound and outbound calls in a timely manner.
• Identify opportunities to upsell products and services for successful sales opportunities.
• Handle live chat online enquiries.
• Ensure accurate information is provided over the phone and in person where necessary.
• Update customer records and internal database as and when required.
• Create invoices, proformas and credit notes.
• Create outbound and inbound courier labels.
• Communicate effectively with internal technical departments.
• Be an effective go between for customers and internal technical staff.

Qualifications

• Extensive experience within a call centre.
• Fluent Italian speaking.
• Computer literate.
• Capable of working calmly under pressure.
• Comfortable working in a fast paced environment and capable of multitasking.
• Excellent customer service background.

Benefits

• Full on the job training, constantly, throughout your career here at ECU Testing Ltd.
• 32 days holiday per year, inclusive of bank holidays.
• Free work uniform and PPE.
• Free takeaway meal every Friday, named 'FAT FRIDAY' by all the staff.
• Access to a fully equipped company gym.
• Birthday gifts.
• Christmas party, fully paid for by the Managing Director.
• Annual team building days.
• Excellent in house career development opportunities.

If you are interested in this role, please apply online today.