Cafe Supervisor

Sainsbury's Taste Café Café Supervisor - Penzance Pay Rate: £13.25 per hour

Profile

Experienced and customer-focused hospitality professional with a passion for leading teams and delivering outstanding café experiences. Committed to maintaining exceptional standards of customer service, food quality, and operational excellence while supporting the day-to-day running of the café. Confident supervising teams, resolving customer queries, ensuring compliance with food safety and health & safety standards, and driving a positive, high-performing culture. Capable of taking responsibility for managing the café in the absence of the Unit Manager, ensuring smooth operations, maintaining brand standards, and supporting commercial performance.

Key Skills

• Excellent customer service
• Team leadership and supervision
• Strong communication skills
• Barista and coffee preparation
• Food preparation and presentation
• Food safety and allergen awareness
• Cash handling and stock control
• Organisation and planning
• Health & safety compliance
• Problem solving and decision making
• Coaching and developing team members
• Commercial awareness
• Positive, flexible, and reliable approach

Key Responsibilities

• Deliver exceptional customer service and create a welcoming café environment.
• Supervise and support the café team throughout daily operations.
• Lead shifts and take responsibility for the café in the absence of the Unit Manager.
• Prepare and serve high-quality food and beverages, including coffee.
• Ensure café standards, food safety, hygiene, and brand requirements are consistently maintained.
• Support the induction, training, and development of new team members.
• Handle customer feedback and complaints professionally and efficiently.
• Complete opening and closing procedures in line with company standards.
• Support stock control, food waste management, cash handling, and café administration.
• Help deliver café sales targets while maintaining excellent operational standards.
• Promote a safe working environment and ensure compliance with all health & safety procedures.
• Communicate effectively with the Unit Manager and wider team to support operational performance.

Personal Qualities

• Passionate about customer satisfaction
• Confident leader and role model
• Reliable and committed
• Friendly and approachable
• Organised and proactive
• Flexible and adaptable
• Uses initiative
• Calm under pressure
• Honest and trustworthy
• Team-focused
• Achievement orientated

Our Ideal Café Supervisor Will

• Be passionate about great-tasting food and delivering exceptional customer service
• Have previous supervisory experience within a café, hospitality, catering, or retail environment
• Have a minimum of two years' experience in a customer-facing catering or hospitality role
• Have experience leading and motivating teams in a fast-paced environment
• Demonstrate excellent communication, organisation, and leadership skills
• Be confident making decisions and taking ownership when managing shifts
• Have a strong understanding of food hygiene, health & safety, and operational standards (a Basic Food Hygiene Certificate is advantageous)
• Thrive under pressure while maintaining high standards and attention to detail
• Be ambitious, proactive, and committed to developing both themselves and their team
• Bring a positive, flexible, and reliable approach to every shift

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.