Cafe Front of House Supervisor - Lower Stretton

As the Café FoH supervisor, you will take ownership of the parts of Café operation, working closely with the wider management team to deliver exceptional food/drink, smooth service, and a positive team culture. The Café FoH Supervisor supports the FoH Manager and Café Manager in overseeing daily operations, leading the front-of-house team, and ensuring excellent customer service. This role is hands on and requires strong leadership, organisational skills, and a passion for hospitality. A supervisor's job involvesmanaging day-to-day operations, including staff supervision, inventory control whilst maintaining shop presentation and cleanliness. Key responsibilities include supporting a team, managing stock and deliveries, handling sales and cash, and ensuring a safe and compliant environment.

Job description and responsibilities 1. Staff and team management

• Supervise, motivate, train and develop team members
• Support Managers in work schedules to ensure adequate coverage.
• Brief the team on promotions, and policy changes.
• Delegate and communicate outstanding tasks
• Coach and manage training for employees for eg. HACCP/LOGIT/FLOW
• Provide feedback on employees for performance/probationary reviews
• Drive a positive, professional and supportive kitchen culture
• Use leadership and communication skills to delegate tasks accordingly
• Ability to work under pressure in a fast paced environment
• You will lead by example, keeping the team motivated, engaged, and focused during service
• You may be required to conduct one to one meetings with team members to provide feedback, support development, and address any performance, absence or wellbeing concerns

2. Inventory and stock control

• Monitor and maintain stock levels, including restocking displays and refrigerators.
• Ensure stock is rotated to maintain freshness and minimise waste.
• Order supplies from suppliers when needed.
• Monitor food lifecycle check eg. Temperature checks on delivery
• Monitor stock levels and assist with ordering and inventory control

3. Customer service and sales

• Provide excellent customer service, assist customers, and handle complaints professionally.
• Maintain high standards of customer service and product quality
• Operate the till, process sales, and perform end of day cash reconciliation.
• Manage online orders and delivery arrangements.
• Build positive relationships with regular customers
• Ensure the café environment is welcoming, clean, and organised in all areas

4. Operations and compliance

• Maintain a clean, hygienic, and safe environment according to health and safety guidelines.
• Ensure the kitchen complies with all relevant regulations for food safety, and general health and safety.
• Comply and monitor HACCP, LOGIT checks; ensure staff conduct required checks.
• Oversee opening and closing procedures
• Complying with HACCP procedures and daily Logit reports
• Ensure consistency during busy breakfast, brunch, and lunch services
• Assist with event planning, such as special dining, events or workshops.
• Collaborate with other departments and stakeholders to achieve business goals.
• Ensure proper use of personal protective equipment (PPE).
• Ensure cleaning schedule/temp checks are completed on time.
• Support quality control for food and beverage preparation, maintaining consistency

Administration & Reporting

• Assist with cash handling, POS reconciliation, and daily reporting
• Support the FoH/Café Manager with rostering and operational planning
• Communicate effectively with management regarding issues/improvements
• In the absence of the FoH/Café Manager, you will act as the senior on duty, always maintaining professionalism and discretion and using positive, supportive terminology when representing the business

Additional Duties

• Must be flexible to work weekends and across various sites within Cheshire

Come and join our award winning team, apply today!

Cafe Front of House Supervisor - Lower Stretton