CAD & Technical Support Supervisor

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol!

This role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings.

What you'll do:

• Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service.
• Manage the process of handling inbound technical enquiries, including triaging, escalating, and resolving in line with service level agreements.
• Oversee project pack reviews and ensure accurate CAD production to support customer specifications.
• Utilise CRM systems effectively, track team performance, and implement process improvements.
• Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions.
• Measure and report on team activity, manage risks, and ensure continuous improvement in technical service delivery.

What you'll bring:

• A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same.
• Experience in managing remote customer service or technical support across multiple channels.
• Working knowledge of CAD and the ability to interpret 2D construction drawings.
• Awareness of general construction practices and familiarity with construction products.
• Excellent communication and organisational skills to work effectively across departments and influence improvements.
• An IFE level 3 qualification or interest in completing and obtaining one.
• Recognition as the world's most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture - we connect & care about those around us. We nurture teamwork, communities, partnerships, and new ways of working, placing the highest importance on safety and our employees' working environment.
• Our 'Road to Sustainability 2030' aims to help build a better, sustainable future through caring about social and environmental impacts and developing innovative solutions.
• We value diversity of thinking, which helps us deliver strong and sustainable performance. We are committed to equal opportunities and zero tolerance towards discrimination.
• Flexibility: We support hybrid and flexible working based on trust, allowing you to do your best work (depending on the role).