Business Support Officer

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Location: Edinburgh

Organisation: Wheatley Homes East

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Do you want to work with a values-driven organisation that makes a difference to people's lives? Come and join Wheatley Solutions as a business support officer.

About the role

As a Business Support Officer, you will be a key support for local service delivery, working closely with Housing Officers and Head of Housing. This position is responsible for the administration and maintenance of the Integrated Housing Management (IHM) system, ensuring data accuracy, timely rent payments, and efficient processing of housing applications. The role also oversees agency invoicing and Integrated Purchase Order System (IPOS), and support various housing initiatives including Homestake, Shared Ownership, and Non Standard Lets. The postholder will foster strong partnerships with local authorities and external agencies, coordinating joint projects and ensuring seamless communication. Additionally, they will ensure accurate updates to the Universal Credit (UC) portal and provide support to internal users of housing systems.

Who are we looking for?

The ideal candidate will have strong organisational skills, keen attention to detail, and the ability to juggle a variety of tasks efficiently. Experience in delivering high-quality administrative support is essential, as is proficiency in Microsoft Office applications and related systems. Excellent communication skills are required to work effectively with colleagues and stakeholders. A proactive attitude, a commitment to exceptional customer service, and the ability to handle confidential information with discretion are all key attributes for this role.

The benefits we offer

We offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlement;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It's important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Monday, 1June 2026 at 5pm

If you think you have what it takes to make this role a success, find the detailed role profile and to apply,visit Job Train.

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact our recruitment team at .

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