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Business Support Officer - Grade C
Posted 2 days 7 hours ago by Aatom Recruitment
Permanent
Not Specified
Other
Devon, Plymouth, United Kingdom, PL1 1
Job Description
Experience 
- Experience of using Microsoft Software Packages e.g. Word, Excel, Outlook.
- Experience of giving information and signposting customers in a tactful and professional manner face to face, over the phone, online and in writing.
- Experience of providing an effective and efficient business support service to customers.
- Administrative experience with an understanding of office procedures.
- Experience of prioritising own workload to ensure deadlines are met.
- Experience of maintaining documents, records and data e.g. financial records, customer records or accounts.
- Experience of working on process improvements.
- Ability to take ownership of issues and see through to a resolution for customers, keeping them informed as required.
- Ability to process basic service requests.
- Customer care skills and the ability to show initiative when dealing with customer enquiries.
- Communication skills to provide information and signpost customers, some with specific communication needs, when dealing with their enquiries and complaints.
- Numeracy skills required for carrying out calculations and ensuring the accuracy of data.
- Literacy skills required including spelling, grammar and punctuation for dealing with letters, documents.
- Ability to be decisive and make criteria based decisions - weighing up evidence against set criteria.
- Team working skills and the ability to work together with colleagues to deliver a cohesive, joined-up service to customers.
- Time management skills to prioritise work appropriately, be punctual and meet deadlines in order to deliver a good service.
- Accuracy with a high level of attention to detail.
Aatom Recruitment
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