Business Support Manager

Business Support Manager -Bassaleg, Newport

Salary : £27800

Hours: Full-time (40 hours per week - part-time considered 32 hours)

Location: Bassaleg, Newport (1 minute from J28 M4)

Hybrid working: Office-based with some home working and occasional travel to Homes in South Wales and the West of England

Purpose of the Role

We are seeking a proactive, organised and tech-savvy Business Support Manager to join our small but progressive organisation that improves the lives of vulnerable young people.

This is a varied and rewarding role, supporting the Service Director, Operations Manager, and Home Managers to ensure the smooth running of business and administrative systems. You'll also play a key role in coordinating projects, enhancing communication, and driving efficiency across our homes and schools.

You'll be based in our modern offices in Bassaleg, Newport, with flexibility for some home working and occasional travel to our Homes and Schools to provide hands-on support were required.

Key Responsibilities

Operational & Administrative Support

Support the Service Director and Operations Manager with day-to-day business operations and quality/compliance visit reports.Manage administrative systems to ensure efficiency and accuracy across the organisation.Take and distribute accurate minutes of meetings; ensure follow-up actions are completed.Monitor incoming correspondence (emails, phone calls, mail) and handle proactively and professionally.Organise meetings, room bookings, and refreshments for Head Office and visitors.Maintain office filing and storage systems (digital and physical).Oversee health and safety systems at Head Office, liaising with landlords and other tenants as needed.

Data, Reporting & Communications

Use Microsoft Word, Excel, PowerPoint, and other software to prepare professional documents and presentations.Collate and produce monthly reports, newsletters, and organisational round-ups to share key updates and celebrate achievements.Support internal communications to ensure consistent, engaging messaging across all teams.Maintain and update internal databases, staff records, and contact lists.

Finance, HR & Recruitment

Support monthly payroll processes by gathering and checking information.Process purchase orders and support the monitoring of expenditure.Assist with recruitment and onboarding processes, ensuring all admin and compliance requirements are met.

Projects & Development

Lead and support projects to improve systems, processes, and efficiency across the organisation.Research new areas for development, providing recommendations to senior leaders.Use initiative and creativity to find solutions to challenges and improve ways of working.

You'll be someone who thrives in a varied role where no two days are the same, confident working independently but equally comfortable collaborating across teams. You'll be motivated by making a difference, highly organised, professional, and adaptable.

Essential Skills

A good standard of education.Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable learning new digital tools and systems.Strong organisation and planning skills, able to lead and deliver projects to completion.Excellent verbal and written communication skills.Attention to detail and high standards of accuracy.Confident working on your own initiative and able to manage priorities effectively.A creative and solutions-focused mindset.Strong interpersonal and teamwork skills.Professional, approachable, and reliable.Understanding of confidentiality and data protection principles.Flexibility to adapt to changing priorities and demands.Full, clean driving licence and access to a car.

Desirable

Experience or empathy towards supporting vulnerable young people.Experience in a similar administrative or operational support role.

What We Offer

The chance to work in a meaningful role that contributes directly to improving young people's lives.

Supportive and friendly working environment.

Hybrid working opportunities.

Ongoing training and development.Modern, accessible offices with parking.

Apply Today