Business Support Manager

Job Summary
We are seeking a dedicated and detail-oriented Business / Operations Manager to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing comprehensive administrative support. This position requires strong organisational skills and the ability to manage multiple tasks efficiently while maintaining a high level of professionalism.

The Operations Manager is responsible for overseeing the business functions of the charity, ensuring efficient and compliant operations. This role covers finance, HR, IT, premises management, recruitment, health and safety, and GDPR/data protection. The successful candidate will work closely with the CEO, leadership team, and external specialists to support the charity s mission and maintain operational excellence.

Responsibilities

Human Resources & Recruitment:

Oversee HR processes, from recruitment to staff development, ensuring compliance with best practices.

Manage employee relations and support performance management initiatives.

Maintains training records and ensure all necessary training is booked for staff and volunteers.

IT & Data Management:

Ensure the smooth running of IT services and systems.

Oversee GDPR and data protection compliance, working with IT teams and external consultants if necessary, fulfilling the role of DPO for the charity.

Financial Oversight:

Liaise with external accountants in relation to;

o Processing the monthly payroll

o Processing purchasing invoices ensuring all goods and services have been authorized

o Preparing and processing payments of invoices, expenses etc

Monitor budgets, financial reporting, and ensure fiscal responsibility.

Premises Management:

Manage the charity s physical assets and premises, including vendor contracts and maintenance.

Health and Safety:

Implement and monitor health and safety policies to provide a secure working environment.

Compliance & Risk Management:

Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them.

Strategic Project Management:

Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes.

Any other duties from time to time as directed by the CEO or the Board of Trustees in the CEO s absence

Management responsibilities

Ensure that health and safety at work procedures are adhered to.

Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning.

Prepare reports for Head of Service / CEO using DAVSS databases and co-ordinate information for funding/monitoring reports, liaise with the Fundraising team and outsourced finance team as needed in connection with external funding.

Person Specification

Essential:

Proven experience in an operations or business management role.

Strong financial acumen with experience in budget management.

Excellent organisational and communication skills.

Sound understanding of HR practices, IT management, and regulatory compliance.

Beneficial:

A degree or at least 2 years operational experience in Business Management, Finance, or a related discipline.

Relevant certifications such as CIPD (for HR), NEBOSH (for Health & Safety), AAT/CIMA (for financial management), ITIL (for IT services), or Prince2 (for project management).

Experience or training in GDPR and data protection.

An understanding of Domestic Abuse or the willingness to learn.

Key Competencies

Strategic thinking and problem-solving

Strong leadership and team management

Ability to manage multiple priorities and work under pressure

Effective stakeholder and vendor management

A proactive approach to process improvement and risk mitigation

Personal Qualities

Ability to motivate others and provide leadership

Pro-active approach

Excellent attention to detail as well as an ability to see the wider picture

Commitment to excellent service provision and maintaining client confidentiality.

Commitment to undertake training as needed

Ability to work as part of a team and on own initiative

A commitment to the practical application of equal opportunities and diversity.

Integrity, honesty and reliability and a high level of respect towards others including clients, volunteers, staff, agencies, partners.

We are committed to safeguarding and promoting the welfare of adults, children, and young people, and expect all staff and volunteers to share this commitment. All roles are subject to safer recruitment practices, including an enhanced DBS check, references, and thorough vetting procedures.

We are an equal opportunities employer and welcome applications from all sections of the community, including those with lived experience of domestic abuse.

If you are looking for an opportunity to contribute to a dynamic team while developing your skills in a supportive environment, we encourage you to apply for the Operations manager role.