Business Support Co-ordinator

Who are we?

The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Healthcare Quality and Access portfolio drives quality and critically appraises benefits and risks to inform robust decisions on healthcare access, including accelerated access pathways.

The Authorisation Lifecycle function is an enabler, central to delivery of the frontline HQA group, handling data assurance, high volume certification work and coordination across the product lifecycle.

What's the role?

The successful candidate will act as the dedicated point of contact for managing and coordinating submissions related to licensing and inspectorate functions.

The post holder will manage and monitor HQA mailboxes, organise internal and external meetings and teleconferences, and work closely with other Business Support Coordinators to support teams within the HQA Group.

Required to work with the team that needs rapid document exchange, careful storage, and strict adherence to procedural timetables.

Key responsibilities:

• Provide high quality administrative and procedural support to the Established Medicines, Innovative Medicines, and Standards & Compliance functions.

• Procedural monitoring of Initial Product Licences and associated variations.
• Manage and monitor dedicated mailboxes (European Commission Decision Reliance Procedure, Mutual Recognition/Decentralised Procedures, Centralised MHRA and UKPIP) within agreed timeframes.
• Assist with tracking of International Recognition procedures (IRP) within HQA.

Who are we looking for?

Our successful candidate will have the following:

• Demonstrable experience of a flexible and adaptable attitude to work, proactive service, initiative, foresight and a willingness to go the 'extra mile' with excellent attention to detail.
• Excellent oral and written communication skills, including the ability to communicate scientific information.
• Excellent team working skills to collaborate across teams, functions and professional disciplines.
• Effective organisation skills in a pressurised, target driven environment, influencing delivery on time while maintaining high quality with competing deadlines.
• Confident and diplomatic interaction with colleagues at all levels, external contacts and the public.

Person Specification

Method of assessment: A = Application, I = Interview

Behaviour Criteria

• Managing a Quality Service (A, I)
• Working Together (A, I)
• Communicating & Influencing (A, I)
• Delivering at Pace (A, I)

Experience Criteria

• Excellent oral & written communication skills including the ability to communicate scientific information (A, I)
• Experience of working independently and as part of a team on a project with a delivered example (A, I)
• Understanding of the regulation of medicines in the UK (A, I)

Technical Criteria

• Life Science based university degree or equivalent work experience (A, I)
• Excellent IT skills - use of MS Office, ability to work with database systems effectively and update the system as required (A, I)

If you would like to find out more about this fantastic opportunity, please read our Job Description and Person Specification.

Selection process

• Online application form, including questions based on the Behaviour, Experience and Technical Success Profiles.
• Interview, which can include questions based on the Behaviour, Experience, Technical and Strengths Success Profiles.

In the instance that we receive a high number of applications, we will hold an initial sift based on the lead criteria: Life Science based university degree or equivalent work experience.

Applicants are assessed on whether they meet mandatory requirements as well as the necessary skills and experience for the role. Applications are scored based on competency based answers.

Use of AI in Job Applications: Artificial Intelligence may be utilised to support your application provided all examples and statements are truthful and accurately reflect your own experience. Plagiarism may result in withdrawal of application.

If you require any disability related adjustments at any point during the process, please contact as soon as possible.

Important dates

• Closing date: 01 April 2026
• Shortlisting date: 20 April 2026
• Interview date: 05 May 2026

For assistance applying for this role or other questions, please contact .

Successful candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on eligibility is available here.

Successful candidates must pass a disclosure and barring security check as well as animal rights and pro life activism checks. Completion of basic personnel security standard checks is required.