Business Support Assistant

Business Support Assistant (Thornaby Full Time Days £12.75/hr)

St Martins Care is seeking a friendly, organised, and professional Business Support Assistant to join our dedicated care home team at Woodside Grange. This is a fantastic entry-level opportunity for an individual looking to build a career in administration and customer service within a truly rewarding environment.

As a key member of our front-facing team, you will be the first point of contact, creating a warm and welcoming experience for our residents, their families, and visiting professionals. Your role will be crucial in providing essential administrative and operational support to ensure the smooth day-to-day running of the home.

You will be involved in a wide variety of activities, from reception duties and customer service to supporting resident events and general business administration. If you have excellent communication skills, a professional manner, and basic IT proficiency, we encourage you to apply and make a real difference in the lives of others.

About the role

As a Business Support Assistant, your day will be dynamic and varied. You'll be the welcoming face of the care home, managing the reception, answering calls, and assisting visitors. A significant part of your role involves providing vital administrative support, including managing records, handling correspondence, and ordering supplies.

You'll also have the chance to get creative by helping the Activities Team plan and promote resident events, from seasonal celebrations to community group visits. This position offers excellent growth potential, with full training and ongoing support provided, creating clear pathways for career development within the organisation. It's a unique chance to develop a broad skill set in a supportive, friendly environment while contributing positively to the well-being of our residents.

About the company

Everyone at St Martins Care shares a passion for providing the best possible care for all the people that choose to live with us. We are people of high integrity and are committed to excellence in all that we do.

Our aim is to ensure our residents enjoy a happy, comfortable and safe environment where their personal needs and independent requirements are taken into account by our compassionate and highly trained staff. Quite simply we aim to make sure our residents feel safe and 'at home' whilst in our care.

Required Criteria

• Good communication and interpersonal skills.
• A friendly, approachable and professional manner.
• Basic IT skills, including Microsoft Office applications.
• Ability to maintain confidentiality.

Desired Criteria

• Previous experience of working in a similar environment.
• Experience of working with service users who have additional support needs.
• Previous experience in a customer service, reception or administrative role.
• Understanding of confidentiality and data protection requirements.

Skills you'll need

• Microsoft Office Suite
• Reception skills
• Telephone handling
• GDPR Compliance