Business Support Assistant

The Business Support Assistant is an integral role within the firm, providing day-to-day operational support to the Practice Manager and wider support team. This is a varied position offering exposure to multiple areas of the business, including accounts, IT support, archiving, supplier liaison and general office administration.

The role is ideal for someone looking to build a career within a professional services environment and gain hands on experience across the operational functions of a solicitors' firm.

Key Responsibilities Accounts Support

• Assisting with day-to-day accounts functions, including data entry, processing invoices and financial administration
• Supporting compliance with Solicitors Accounts Rules under supervision
• Liaising with the accounts team and Practice Manager on financial processes
• Gaining exposure to legal accounting systems and procedures, with opportunities to develop knowledge and responsibility over time

IT Support

• Acting as the first point of contact for internal IT issues across the office
• Troubleshooting basic hardware and software problems (e.g. login issues, printer faults, connectivity problems)
• Setting up and maintaining workstations, equipment and user access
• Liaising with external IT support providers to escalator and resolve more complex issues
• Coordinating with the firm's case management system provider to report issues, manage updates, and support users
• Monitoring IT equipment and arranging maintenance, repairs and replacements as required
• Managing printer and phone systems, resolving day to day issues
• Managing file archiving processes, including storage, retrieval, and destruction of files in line with firm procedures
• Liaising with confidential waste and storage providers to ensure secure and compliant handling of documents
• Maintaining accurate records of archived and stored files
• Supporting office organisation and ensuring efficient use of storage space

Office & Administrative Support

• Providing administrative support to the Practice Manager and operational staff
• Assisting with the smooth day-to-day running of the office
• Handling incoming and outgoing post, scanning and document management
• Providing reception cover as required, including meeting and greeting clients and handling telephone enquiries
• Supporting with general office tasks and projects as needed

Skills & Experience

• Strong organisational skills with good attention to detail
• Confident IT user with the ability to learn new systems quickly
• Problem-solving approach with an interest in IT and systems
• Good communication skills and ability to liaise with internal staff and external suppliers
• Willingness to learn and take on responsibility across different areas
• Ability to prioritise tasks and manage a varied workload
• Previous office experience is beneficial but not essential

Personal Attributes

• Professional and approachable manner
• Reliable, punctual and flexible
• Proactive and willing to take initiative
• Positive, can do attitude
• Discreet and trustworthy, with an understanding of confidentiality

This role offers a unique opportunity to gain broad exposure to the operational side of a solicitors' firm, with hands on experience in accounts, IT systems, compliance processes and office management. The successful candidate will be supported in developing their skills and may have opportunities to progress within the firm over time.