Business Support Assistant

Job Category : Admin & Clerical Location : 31 Chester Street, Wrexham, Wrexham Principal Area, LL13 8BG, Wrexham County Borough Council Hours Per Week :
37.00 Start Date : Immediate Start Salary: £13.26 per hour This role is for Education Services based on Lambpit Street

DUTIES AND RESPONSIBILITIES

To be the point of contact for internal and external range of contacts of the Department in relation to matters pertaining to services provided by the Department.

This will include dealing with visitors, telephone enquiries and the taking and passing of messages as appropriate, dealing with email enquiries and identifying and responding to customer queries/needs in accordance with Customer Service and departmental standards.

To be responsible for the collation, input and retention of accurate data and information into electronic and manual Departmental Systems.

To include data retrieval, extraction and presentation to senior colleagues for reports and other purposes.

To be responsible for development of accurate local databases/spread sheets/systems under direction of the manager and to run routine standard/ template reports from systems and data bases, meeting deadlines set by managers and colleagues To undertake reception cover as and when required, signposting customers, the public and other agency colleagues where appropriate providing an effective and efficient service.

To maintain a strong network with other Departmental and wider contacts, providing advice on the service and support as appropriate within the scope of the role.

To ensure that all relevant current information relating to the service is distributed efficiently and professionally to internal and external contacts.

To be responsible for setting up of new electronic and manual files and systems for the Department, e.g. storage, photocopying, archiving and retrieval of closed/archived files in line with the operations of the office.

Requirement Qualifications

5 GSCEs or equivalent experience inc English & maths RSA II or III or ECDL or equivalent Specialist Knowledge Word

• previous use of PowerPoint
• experience of Specialist databases Knowledge of the service/function Office procedures Experience of dealing with cash/petty cash or financial processes Practical and Intellectual Skills Experience of working in a busy office/location Ability to communicate in Welsh Experience of IT packages in the workplace or home Good organisational skills Ability to respond to some interruptions and adjust work priorities accordingly Ability to work effectively in a changing environment Ability to work in a confidential environment Good communication skills Ability to follow procedures, policies and organisational frameworks Personal Attributes Good verbal, written, numerical and communication skills Excellent customer service skills To be understanding and sensitive to client/customer needs Ability to work as a positive team member Ability to work to deadlines Personal Circumstances Ability to travel across the County Borough to carry out work (e.g. attend meetings / visit clients or work sites) Equality Knowledge of and commitment to Equality and Diversity Understanding of the importance of Welsh Language and Culture

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).