Business Support Assistant

Here at Osborne Morris & Morgan, we understand that job satisfaction, personal growth and success is crucial, and we value our colleagues in a way which recognises their hard work and efforts.

Position: Business Support Assistant

Department: Business Support

Hours: 9.00am - 5.30pm, Monday - Friday

Job Description

Providing administrative support for the Fee Earners in all departments. The following list includes the tasks required to fulfil the job role. This list is intended as a general guideline and is not exhaustive.

• Filing - both electronic and hard copy
• Corresponding with clients and third parties via telephone and email
• File opening and dealing with the necessary compliance including ID checks
• Recording any chargeable time as required
• Photocopying and preparing bundles or other relevant enclosures
• Scanning generally and scanning and labelling the department's post
• Dealing with letters/attendance notes
• Updating and maintaining databases to correspond with the documents held in the storage
• General administrative assistance, e.g. preparing a Will for engrossment, storing the same
• Updating case management system
• Taking new client enquiries and allocating appointment slots
• Taking the overflow telephone calls from reception
• Franking the firm's post and organising any DX items to go out on a daily basis
• Booking rooms for meetings
• Making files ready for archiving and dealing with all necessary compliance procedures
• Covering reception at lunchtimes and holiday cover
• Adding new precedents to the case management system
• Updating department resources such as factsheets and client questionnaires
• Generally ensuring compliance with the firm's procedures, policies and office manual to include the firm's policies on employment, anti-money laundering, use of IT, health & safety and client care
• Any other administrative tasks as required by Management and Fee Earners
• Accurate and methodical work
• Good time keeper
• Good interpersonal & organisational skills
• Ability to work unsupervised
• Work to high levels of accuracy & attention to detail
• Confident dealing with a wide range of people via telephone, email or face to face
• Professional telephone manner
• Ability to work under pressure in a busy office

Required Experience, Qualifications & Knowledge

• Previous experience in an administrative role
• Confident working with Microsoft Office software (mainly Outlook, Excel & Word)
• Familiar working with case management systems

Osborne Morris & Morgan is an award-winning firm of Bedfordshire solicitors with the head office in Leighton Buzzard, Bedfordshire, servicing clients in the home counties and throughout the UK.