Business Support Assistant - Adolescent Mental Health In-patient Team

About NHS Greater Glasgow and Clyde

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

Role Overview

Business Support Assistant within Specialist Children's Services. Play a vital role in supporting multidisciplinary teams to deliver high quality, person centred care.

Duration, Location, and Working Pattern

Based at Stobhill Hospital; Full Time, Permanent; Working Monday to Friday.

Key Responsibilities

• Provide comprehensive administrative and secretarial support to the multidisciplinary team.
• Manage telephone, email and face to face enquiries, ensuring a professional and helpful service.
• Arrange patient appointments, clinics and manage diaries using electronic systems.
• Maintain accurate records, input data and update systems in line with procedures.
• Support meetings and events, including preparation of agendas, papers and minutes.
• Process referrals through the single point of access and ensure timely communication with teams.
• Undertake general office duties including mail handling, ordering supplies and stock control.

Knowledge, Training, Qualifications and Experience

• Demonstrable experience of working in an administrative or office environment.
• Competence in using a range of IT systems and packages such as Microsoft Office.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Excellent communication skills with a good command of written and spoken English.
• Proven ability to work independently and as part of a team in a busy environment.
• High level of accuracy and attention to detail, including keyboard and typing skills.
• Willingness to undertake training and development to enhance skills and knowledge.

What We Offer

• Comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
• A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
• Membership of the NHS Pension Scheme, including life insurance benefits.
• Salary Sacrifice Car Benefit Scheme.
• Development opportunities including study bursaries, e-learning and classroom-based courses.
• Enhanced pay for working public holidays.
• NHS discounts on a wide range of goods and services.
• Confidential employee support and assistance, including counselling and psychological therapies.

Equal Opportunities and Inclusion

NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is committed to promoting equality, diversity and inclusion. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Work-life Balance and Flexible Working

We recognise the importance of work life balance and are committed to offering a range of flexible working options where service needs allow. For roles where less than full time hours can be accommodated, flexible working will be discussed during the recruitment process.

Contact Information

For more information, please contact Jennifer Mill, Assistant Business Support Manager, on or .