Business Support & Administration Housing Assistant Kettering, Northamptonshire Up to £15.06 / hour

Pay: £15.06 per hour, 37 hours per week, Mon-Fri

Location: Corby, NN17 4SW, Office based only.

Location: Kettering, NN16 8PP, Office based only.

Assignment length: 6 months.

Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks.

• Management of property tenancies and garage allocations lettings
• Arranging signups and viewings with applicants
• Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges
• Updating the Housing IT system with any changes to tenancies and lettings as they occur
• Raising inspection requests and offers
• Management of accounts and rechargeable repairs
• Letter production, rent credit, adjustment and refund documents
• Raising requisitions and processing invoices
• Taking payments for accounts
• Tenant Involvement and Engagement activities
• Producing and organising the printing of materials, flyers and Agenda preparation
• Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel
• Effective and inclusive customer service
• Providing with advice, information or answers to queries that may raise at the first point of contact
• Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating
• Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officer

We are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload.

• Be a quick learner with strong organisational skills
• Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary
• Be able to deal with confidential and sensitive information
• Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook)
• Understand and be able to comply with the Council's policies and procedures

• Experience or knowledge of housing management practice and housing legislation
• Experience of working within a local authority housing department or registered social landlord or a similar role
• Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH.