Business Support & Administration Housing Assistant Kettering, Northamptonshire Up to £15.06 / hour

Housing Assistant Pay : £15.06 per hour, 37 hours per week, Mon-Fri Location: Corby, NN17 4SW, Office based only.Kettering, NN16 8PP, Office based only. Length: until 29th September 2026 Opus People Solutions are recruiting on behalf of North Northamptonshire Council for an experienced Housing Assistant to join their Housing Services department to provide support with a range of customer focused administrative tasks. As Housing Assistant your typical duties may include: 1. Management of property tenancies and garage allocations lettings: Arranging signups and viewings with applicants Preparing and distributing documentation relating to garage licensees as well as the creation of new tenancies, voids tenancy changes, and mutual exchanges Updating the Housing IT system with any changes to tenancies and lettings as they occur Raising inspection requests and offers2. Management of accounts and rechargeable repairs: Letter production, rent credit, adjustment and refund documents Raising requisitions and processing invoices Taking payments for accounts3. Tenant Involvement and Engagement activities: Producing and organising the printing of materials, flyers and Agenda preparation Taking and typing up meeting notes/minutes in support of the Tenant Engagement Officers/Tenant Advisory Panel4. Effective and inclusive customer service: Providing with advice, information or answers to queries that may raise at the first point of contact Maintaining accurate electronic and paper house files, case notes, letters and forms by filing, scanning and system updating Monitoring and recording of all post and e-mail correspondence, directing to the appropriate officerWe are looking for a clear communicator with a proactive, customer focused attitude, with experience of working in an office environment, ideally within Housing and carrying out a range of administrative tasks, effectively managing and prioritising own workload. The perfect candidate will: Be a quick learner with strong organisational skills Collaborate well with others and be flexible in their approach to meet the demands of the post and team, working flexibly where necessary Be able to deal with confidential and sensitive information Be proficient in Microsoft package (Word, Excel, PowerPoint and Outlook) Understand and be able to comply with the Council's policies and procedures Desirable: Experience or knowledge of housing management practice and housing legislation Experience of working within a local authority housing department or registered social landlord or a similar role Hold or be studying for a relevant housing qualification (CIH Level 2 Diploma or equivalent), Membership of CIH. If you are looking for your next role, which will provide you with broad invaluable range of further skills and experience within a highly respected public sector organisation, don't hesitate to apply now!