Business Support Administrator

Join Our Team as a Business Support Administrator - Assurance at Lucideon CICS Ltd!

As a Business Support Administrator - Assurance, you will be part of a team of experts delivering verification and certification services to clients across a range of industries. This is a varied administrative role that supports both Lucideon CICS Ltd and Lucideon CICS Ireland Ltd, helping to ensure our processes, records, and client documentation are maintained to the highest standards.

Who You Are

If you have exceptional attention to detail, enjoy working in a structured environment, and take pride in delivering accurate, high-quality work, this could be the perfect role for you. You are organised, proactive, and enjoy supporting colleagues and clients in a professional and efficient manner.

Job Purpose

The Business Support Administrator - Assurance is responsible for providing comprehensive administrative support to the Certification and Verification teams. The role plays a vital part in coordinating client activities, maintaining business records, supporting auditors and verifiers, and ensuring the accurate management of certification and verification documentation.

Certification

• Lead the administration of auditor site visits, including reviewing workload due dates, updating business databases, and tracking report submissions.
• Receive, file, monitor and follow up on client Visit Reports, Corrective Action responses, and Auditor confirmations.
• Prepare and maintain monthly Client Certificate Status reports to ensure certificates are renewed and re-issued on time.
• Process test results, including checking details against client orders, reviewing interpretations, updating databases, and issuing completed documentation to clients.
• Complete annual reviews and updates of Product Conformity Licences.
• Support the administration of client training courses, including:
  • Booking training rooms and refreshments
  • Confirming course details and agendas with attendees
  • Preparing training materials and course packs
  • Issuing certificates following training completion

Verification

• Provide administrative support for verification projects across a wide range of voluntary and mandatory schemes.
• Review, file and maintain client report packs.
• Carry out final checks of Verification Reports and Verification Opinions/Statements prior to issue to clients.

General Administration

• Maintain accurate records within specialist business systems, including OMnet, SharePoint, Accreditation Body systems, and Competent Authority portals.
• Support the development and implementation of internal training documentation and guidance materials.
• Provide high quality administrative support to the wider Assurance team as required.

Key Person Requirements Qualifications

• GCSE English (Grade 5/C or above)
• GCSE Maths (Grade 4/C or above)

Experience

• Experience in an administrative or customer facing role.
• Proficiency in Microsoft Word and Excel.
• Experience using database software would be advantageous, although full training will be provided.

Key Skills & Qualities

• Exceptional literacy and numeracy skills.
• Outstanding attention to detail and commitment to accuracy.
• Strong organisational and time management skills.
• Excellent verbal and written communication skills.
• Adaptable, with a willingness to learn and develop.
• Ability to prioritise work effectively and meet deadlines.
• Professional, reliable and customer focused.
• Collaborative team player with a positive approach.

Core Features & Benefits

• 37 hours per week, Monday - Friday
• Onsite at our office in Penkhull, Stoke-on-Trent
• Private Medical Insurance
• Medical Cash Plan
• Annual leave of 25 days plus bank holidays (including Christmas shutdown)
• Pension scheme (matched up to 5%)
• Onsite Mental Health First Aiders
• Life Assurance up to four times basic salary

Ready to Join Us?

If you're looking for a varied administrative role where your attention to detail and organisational skills can make a real impact, we'd love to hear from you.

Apply today and become part of our Assurance team at Lucideon CICS Ltd.