Business Support Administrator

If you are looking for an exciting opportunity to make a difference within a dynamic team, whilst working in a flexible environment, we have a fantastic opportunity to join the Long-Term Care Team's Business Support Team as a Business Support Administrator.

Main duties of the job

The successful candidate will provide robust administrative, secretarial, project and business support to the Long-Term Care Team.

Candidates must have experience of working in busy office environments, undertaking complex clerical tasks, including communication on highly sensitive matters, and the use and development of spreadsheets and databases. Candidates must be self-motivating, able to work as effective team members, and be able to manage their own workloads to meet changing priorities.

You'll also help improve how the team works - suggesting improvements to our ways of working and supporting digital changes. This role is ideal for someone organised, proactive, and confident communicating with a wide range of people.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who can communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during your employment with us.

Interviews will be held on 14.04.2026

Person Specification Qualifications and Knowledge

• Level 3 Secretarial/Admin qualification, or has equivalent demonstrable experience
• Experience in undertaking a full range of administrative duties in an office environment
• Knowledge of Continuing Healthcare and NHS Funded Nursing Care

Experience

• Experience of working in a busy environment, undertaking varied duties of a complex, sensitive, and intense nature
• Experience of using Microsoft Office packages (Excel, Work, PowerPoint and e-mail)
• Experience of handling challenging phone calls, emails, and other forms of communication from members of the public
• Experience of working within the NHS

Language Skills

• Welsh Speaker (level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.