Business Services Assistant Director

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply for this Job link/button.

If you would like tobookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.

This position oversees and manages all aspects of student accounts and loans, reconciles and monitors loan funds, servicing and collecting loans and accounts receivable, handling registration issues, establishing office policy and procedures, and frequently makes decisions by exercising discretion and independent judgement. Primary contact for Student Account issues in Director's absence.

Knowledge, Skills & Abilities

• Experience in higher education, student administration, third party payment processors, finance and data warehouse systems, preferred.
• Knowledge/Use of Banner ERP preferred.
• Experience with Perkins and Institutional Loan collection.
• Computer proficiency in Word, Excel, and accounting programs required.
• Ability to analyse, synthesize and organize data, and present findings in a comprehensible manner for different audiences.
• Basic knowledge of accounting with excellent written and verbal communication skills.
• Must be able to interface efficiently and effectively with all campus employees, students, and parents.
• A demonstrated commitment to superior customer service.
• Demonstrated ability to be detail-oriented and thorough; skilled at anticipating and preventing potential problems and handling a wide variety of tasks with efficiency and accuracy. Strong commitment to a quality work product.
• Demonstrated ability to effectively communicate verbally, in writing and electronically.
• Effective interpersonal skills as evidenced in the ability to collaborate with a variety of constituencies.
• Demonstrated skill in adapting to and performing work effectively in high-volume, high accountability, confidential environment with multiple and changing priorities.
• Effective organizational, logistical, time management and planning skills with the ability to manage and prioritize multiple tasks/projects simultaneously, prioritize and fulfill the functions of an office in a timely manner.
• Ability to self-motivate and work independently.
• Ability to provide effective leadership and training, and to work effectively and professionally across functions, disciplines, levels, and with diverse groups.
• Knowledge of contemporary leadership and management methods to ensure employee success and achievement, and demonstration of related and applicable skills as evidenced by the ability to effectively direct, assess and evaluate performance of direct reports.
• Skilled in developing and determining corrective employment/performance/behavioural strategies, as needed.

Required Qualifications

• Bachelor's degree Accounting, Finance, Business Administration, or other closely related field.
• Three to five years of total related work experience. Proficiency in detailed accounting transactions, processing, and systems.

Preferred Qualifications

Physical Demands

• Must be able to travel for meetings, conferences, and training.
• Must be self-motivated.
• Must have the ability to be composed as all time.
• Must have the ability to sit for an extended period of time.
• Work environment: The noise level in the work environment will be moderate.
• Must be able to perform duties effectively in a high-stress environment.

Posting Number

Posting Number S438

Location

Location St. Thomas

Position Type

Position Type Full Time

Number of Vacancies- part time

Posted Salary $45,000

Advertised Job Duties

• Manages all aspects of billing of all undergraduate/graduate students' accounts. Maintains and verifies billing information, reviews and processes payments, makes billing adjustments and processes refunds.
• Manages accounts receivable and reconciles payment plan monthly. Arranges payment plans with families and monitors for outstanding amounts. Performs collection activities on delinquent accounts. Serves as customer service contact for students, parents/authorized individuals including third parties for all billing, payment, and collections matters.
• Works with Financial Aid to review eligibility and update loan programs including coordination with related disbursement procedures.
• Works with Accounting Department to prepares necessary reports, schedules, monthly and year-end account reconciliations, and notes required for year-end financial statements.
• Prepares analysis of outstanding balances, reconciliation of charges to student accounts, and proposes journal entries when appropriate. Prepares Banner deposits and reconciles bank reports and researches discrepancies.
• Maintains, upholds, and updates institutional policies and procedures pertaining to student accounts to keep best standard practices and compliance, institutional documentation, website, and handbooks.
• Supervises and trains other Student Business Services Representatives and assigns tasks as needed. Resolves account issues and system problems for Student Business Services Representatives. Serves as primary contact for student account issues in the Director's absence.
• The position requires flexibility, including occasional work on weekends and after regular business hours to meet critical deadlines needed to support departmental operations.
• Other duties as assigned.

Open Date

Open Date 08/27/2025

Close Date

Close Date 10/01/2025

Special Instructions to Applicant

Email is the preferred method of communicating with applicants at the University of Virgin Islands. You will be required to supply your email address during the application process.

AMERICANS WITH DISABILITIES ACT ( ADA ) ACCOMMODATION :

In accordance with the Americans with Disabilities Act, anyone who needs an ADA accommodation for the purposes of employment should contact the Human Resources Office at .

For information about relocating to the US Virgin Islands, please visit the Virgin Islands Moving Center at:

Internal or Externally Advertised?

Supplemental Questions

Required fields are indicated with an asterisk ( ).