Business Process Improvement Manager (Projects)

Role purpose

Join PIC and Drive Continuous Improvement!

Are you a self-starter passionate about business transformation? Do you thrive on optimising processes, driving efficiency, and making a meaningful impact? If so, this is your chance to be part of a newly formed team at PIC, shaping the future of process improvement from the ground up!

About the Role

We are seeking a dynamic professional to support the Head of Business ProcessImprovement in delivering key projects that enhance operational effectiveness across the company. You will play a vital role in building a culture of continuous improvement, helping teams streamline workflows, optimize efficiency, and unlock new possibilities through data-driven insights.

What You'll Do

• Project Governance & Performance Monitoring - coordinate and track process improvement initiatives ensuring they align with company objectives, follow best practices, and meet measurable KPIs. Ensure process standards are followed and updated
• Process Optimisation - deliver end to end process improvement initiatives - identify inefficiencies and implement improvements to drive end to end efficiencies.
• Documentation - ensure consistent process maps, storyboards and improvement plans using PIC BPM&I standards
• Data Analysis & Reporting - Utilise insights to assess process effectiveness and recommend enhancements.
• Risk Management - develop risk assessments - identify potential risks and develop mitigation strategies
• Coaching & Support - Guide business representatives, analyst and junior process specialist in best practice for process improvement and methodologies.

What We're Looking For

• Lean Six Sigma Green Belt or Black Belt with expertise in end-to-end process improvement and analysis.
• Proven track record in process improvement across diverse business domains.
• Attention to detail and strong analytical and problem-solving skills, with a structured and logical approach to challenges.
• Strong organisational and coordinator skills
• Experience with FMEA (Failure Mode and Effects Analysis) to assess and mitigate risks.
• Excellent communication skills to engage stakeholders and drive meaningful change. Knowledge of workflow automation, BPMN 2.0, and Business Process Management tools (Appian, Bizagi, Pega).
• Familiarity with Power BI reporting & SharePoint is a plus!

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.