Business Process Analyst - IT

Job title: Business Process Analyst - IT

Location: London (Hybrid - 3 days in office, 2 days remote)

PURPOSE OF ROLE

We're working with an established insurance firm in the City of London seeking a Business Process Analyst with fluency in both spoken and written Mandarin. The role supports key transformation projects by analysing and improving business processes, enhancing operational efficiency, and bridging the gap between business and IT.

RESPONSIBILITIES

• Analyse and document insurance processes, identifying gaps and improvement areas
• Develop process maps and recommend optimisation strategies
• Gather and define business requirements, ensuring clarity and feasibility
• Use data to identify trends and provide actionable insights
• Support and manage business-led IT projects from concept to delivery
• Collaborate with technical teams to ensure smooth implementation

DAY-TO-DAY

• Facilitate workshops and stakeholder discussions
• Map workflows, identify inefficiencies, and propose solutions
• Track project progress and support alignment with business goals
• Monitor process KPIs and performance metrics
• Produce clear documentation for business and technical teams

EXPERIENCE

• 2-5 years in process analysis, business requirements, or data modelling
• Insurance sector experience preferred
• Involvement in process improvement and IT project delivery
• Proven ability to work across business and technical teams

SKILLS

• Fluency in both spoken and written Mandarin and English are essential.
• Strong analytical and process mapping skills
• Confident with data analysis and visualisation tools
• Excellent communicator and stakeholder manager
• Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)

If you have the relevant experience or know someone that does please contact me now on or email us at