Business Operations Manager

Want to do work that really matters?

At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we connect millions of homeowners with the right tradesperson - quickly, confidently, and without the faff.

As we grow, the way we work has to evolve with us. We're looking for a Business Operations Manager to lead high-impact, cross-business projects that make how we operate simpler, more effective and ready to scale. You'll work with teams across the company to turn complex challenges into practical improvements that deliver real operational and commercial results.

This is a role for someone who enjoys bringing clarity, structure and momentum to important initiatives and seeing them through to meaningful outcomes.

Forget long lists, here's what you'll actually spend your time on:

• Taking ownership of cross-team projects that don't neatly sit in one team but need clear end-to-end delivery
• Translating high-level business goals into a clear roadmap of operational initiatives and priorities
• Bringing structure and pace to initiatives that involve multiple teams, competing priorities and moving parts
• Identifying where processes, tools or ways of working are slowing teams down and leading the work to improve them
• Working with teams to simplify how things are done, remove unnecessary steps and make work easier to execute at scale
• Partnering with Data teams to define, build, and maintain reporting that tracks the performance of key operational processes and initiatives
• Using data and insight to pinpoint where performance, effort or cost can be improved and turning that into practical action
• Creating clear documentation, playbooks and ways of working that teams can consistently follow
• Tracking the impact of changes to make sure improvements are measurable, understood and embedded
• Supporting teams through change so new approaches are adopted, not just agreed in principle

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• A track record of delivering cross-team projects where you've had to create clarity, alignment and momentum
• Proven ability to influence and align stakeholders at all levels, from frontline teams to senior leadership, to drive decision-making and commitment
• Strong ownership - you take responsibility for seeing things through, not just shaping the plan
• The ability to break down complex problems into clear, manageable actions
• Comfort working in environments where priorities shift and not everything is fully defined from the start
• A data-led mindset - strong analytical skills, with the ability to translate data and operational insights into compelling business cases and clear problem statements
• Practical project delivery skills and an instinct for keeping work on track when there are lots of moving parts
• A genuine interest in how businesses operate and how to make them work better in reality, not just in theory

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus
• Employee Share Program
• Health, well-being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!

How we'll get to know each other:

Screening call with one of our Talent Acquisition Partners

1st stage interview with our Business Operations & Customer Support Director - focusing on motivations, problem solving, execution

2nd stage interviews with the Business Operations Manager - focusing on stakeholder alignment, ownership, communication and the VP of Platform Operations - focusing on commercial awareness and strategic thinking

Final stage Case Study Presentation with our Business Operations & Customer Support Director & Business Operations Manager - focusing on analytical problem-solving, structured thinking, and ability to present data-driven recommendations

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box.

About us

We're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.