Business Operations Manager - Infrastructure

Area Operations Manager, CTOi.

The Chief Technology Office Infrastructure organisation (CTOi) manages IT services and infrastructure critical for employees and customers, such as compute platforms, storage, database, data centers, voice, video and data networks, infrastructure security, cloud hosted infrastructure, and end user services such as devices, collaboration and workspace technologies.

The CTO organisation is made up of multiple Areas. Each Area provides different products and services to meet our customer requirements and deliver objectives for the bank.

The purpose of operations management is to partner with CTOi Areas, to:

• Enable delivery of strategic objectives
• Effectively manage CTO day-to-day financial and workforce operations
• Provide robust governance and challenge to optimise customer value
• Support prioritisation to deliver against constraints and targets

The role is expected to initially support Cloud and Data Centre Services, however the individual may be required to support other CTOi areas performing similar core responsibilities based on changing requirements.

Responsibilities:

• Responsible for end-to-end ownership of Area COO activity, covering financial, workforce and third party/vendor management
• Supporting design and delivery of strategic initiatives, including development of business cases and benefit validation to support transformation
• People management and development of the Area global business management team
• Management to target of a significant annual operating plan across all countries of operation (c.65 countries), including identification and delivery of savings opportunities to meet targets
• Workforce management, from planning and forecasting, to role requisitions and off-boarding
• Rate setting, recharges and billing to recover the costs for services provided to the Bank
• Performing and supporting vendor management tasks, including risk management, operational performance, negotiations, and competitive processes (major deals, RFIs and RFPs)
• Managing purchase to pay, including third party spend approval processes, purchase order creation, and invoice approvals
• Financial reporting and generation of management information in support of decision making

Essential Skillset/Experience:

• 5 years plus business management or relevant experience, ideally within Financial Services technology functions
• Knowledge of accounting principles and practices (qualified or part qualified preferred)
• Fluent English language required
• Business case development
• Detailed understanding of the financial and workforce planning cycle, purchase to pay processes, and cost management
• Experience with financial management tools preferred, eg Oracle Fusion, Apptio
• Strong stakeholder management capability and excellent communication at all levels of seniority
• Experience working with annual operations plans and multi-million dollar global programs and initiatives
• Sound knowledge and understanding of the global technology landscape and industry