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Business Operations Manager - Dunshaughlin, Ireland

Posted 3 hours 23 minutes ago by 2468 Group

Permanent

Full Time

Banking & Financial Services Jobs

Meath, Dunshaughlin, Ireland

Job Description

Lead, coach and develop the Billing and Credit Control team, setting clear objectives and performance standards.
Manage relationships with key customer accounts, particularly around billing, queries and payment issues.
Oversee billing, credit control, cash allocation and customer account query resolution.
Weekly reporting of department KPI's, taking ownership of aged debt, debtor days and cash collection performance.
Handle complex customer account issues and support the team with escalations. Identify recurring problems and drive practical improvements to processes and ways of working.
Work closely with Sales, Operations, Customer Service and Finance to resolve issues that are delaying payment.
Provide clear management communications on cash collection, aged debt and key customer issues.
Ensure appropriate financial controls and company policies are followed.

About You:

Customer-focused with a positive attitude and strong work ethic
Proactive and organised, with good attention to detail
Comfortable working independently and managing your own route
Flexible to travel within your region
Experience in vending or hospitality is helpful but not essential, as full training is provided
Full UK driving licence required

What We're Looking For:

A leader with previous people management experience.
Strong customer relationship and stakeholder management skills.
Good working knowledge of billing, accounts receivable and/or credit control.
Experience resolving customer account, invoice or payment issues.
Strong communication skills with the confidence to deal with customers and colleagues at all levels.
Commercial, practical and solutions-focused approach, eager to expand knowledge and skills.
Strong Excel and general systems skills.
Good analytical and problem-solving skills.
Experience managing a Billing, Credit Control, Accounts Receivable or Customer Accounts team.
Experience in a service-based or operational business.
Process improvement experience.
Knowledge of Sage or another ERP/finance system