Business Officer

We are seeking a highly organised and proactive Business Officer to provide essential senior administrative support to the Group Executive and their direct reports across the Norfolk and Waveney University Hospital Group. This is a varied and influential role at the heart of the organisation, supporting the smooth running of executive offices and governance processes. You will manage complex diaries, coordinate high level meetings, support recruitment and reporting activity, and handle sensitive and confidential information with professionalism and discretion. Working closely with the Business Manager and wider Group administrative team, you will help ensure key deadlines are met and that senior leaders are well supported to deliver across their portfolios. You will also contribute to service improvement, policy development and effective communication with a wide range of internal and external stakeholders. We are looking for someone who is adaptable, confident, and who thrives in a fast paced, high profile environment where attention to detail and strong organisational skills are essential.

Main duties of the job

The Business Officer will provide day to day administrative and clerical support to the Group Executive and their team, ensuring work is prioritised effectively and deadlines are met. Key responsibilities include complex diary management, coordinating internal and external meetings, preparing agendas, taking accurate minutes, and tracking actions using digital tools. You will support preparation for key executive and governance meetings, assist with basic report writing, and provide administrative support to recruitment and ESR processes. You will act as a key point of contact for administrative matters, communicating confidently with senior leaders, clinicians, partners and external stakeholders. The role also involves supporting service development and quality improvement initiatives, helping to implement new administrative procedures and improve ways of working. You will assist with monitoring non pay budgets, tracking expenditure, and ensuring resources are used efficiently. You will ensure all activity complies with governance, data protection, confidentiality, health and safety and equality requirements, and support the Business Manager with complaints, incidents and risk management where required.

About us

The newly formed Norfolk & Waveney University Hospitals Group (NWUHG) is placing people and culture at the heart of its transformation.

By working as one system, the Group is strengthening workforce development, improving staff experience and creating consistent, supportive leadership across all three hospitals. This unified approach enables better training, enhanced well being support and a stronger culture rooted in compassion, flexibility and continuous learning.

Focusing on people also supports national priorities - ensuring the workforce is skilled, adaptable and ready for future models of care - and strengthens NWUHG's overall performance by improving quality, resilience and sustainability.

Benefits

• Fast Track Staff Physiotherapy Service
• Multi faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Generous pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24 hour confidential counselling support
• On site nursery at NNUH Colney Lane
• On site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Qualifications

• NVQ Level 3 in Administration or equivalent experience.
• Good standard of education, with proficiency in Microsoft Office applications.

Experience

• Previous experience in a similar administrative role (ideally within the NHS).

Skills

• Strong organisational and time management skills.
• Ability to work under pressure and manage competing priorities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.