Business Manager Operational Service Delivery - Senior Associate

Are you experienced in business management and have strong analytical skills? Then you found the right position for you!

As a Business Manager Operational Service Delivery - Senior Associate within the Operational Service Delivery team, you will play a pivotal role in supporting the Head of Operational Service Delivery and their leadership team. You will act as a trusted advisor, driving strategic initiatives, optimizing business performance, and ensuring operational excellence. Your responsibilities will span business management, project delivery, operational support, and process improvement; requiring strong analytical, communication, and stakeholder management skills.

Job responsibilities

• Act as a trusted advisor to business heads, supporting strategic decision-making and risk management.
• Organise and present complex information, and prepare analysis and presentations for senior management.
• Track and report on objectives and key results aligned with strategic priorities.
• Support operational processes, troubleshoot issues, and resolve discrepancies to mitigate risk.
• Lead and coordinate team projects, process changes, and migrations.
• Monitor and analyse SLA/KPI trends, drive actions, and track outcomes.
• Facilitate change management and process improvement initiatives.
• Coordinate team activities and prepare materials for meetings and strategy sessions.
• Support audit, regulatory, and compliance deliverables.
• Ensure adherence to technical standards, policies, and controls.

Required qualifications, capabilities, and skills

• Relevant experience in business management, project management, or operational support roles within a financial institution.
• Strong analytical, technical, and problem-solving skills with keen attention to detail.
• Ability to communicate effectively with all levels of employees, including senior management.
• Experience in facilitating change management and strategic communications.
• Proficiency with Microsoft Excel (analysis, pivots, lookups), PowerPoint, Word, and Outlook.
• Demonstrated ability to coordinate cross-functional change and migrations.
• Experience in incident management and remediation with measurable SLA/KPI improvements.
• Self-motivated, tenacious, and able to work independently in a fast-paced, matrixed environment.

Preferred qualifications, capabilities, and skills

• Experience with collaboration tools (Confluence, SharePoint) and survey tools (Survey Monkey, Qualtrics).
• Familiarity with data and BI tools (Tableau, Power BI, Alteryx, Python) or willingness to learn.
• Experience in operational roles across multiple business areas and functions.
• Knowledge of the securities industry, fund accounting operations, and back-office processes.
• Ability to design and maintain SOPs/runbooks and service metrics.
• Proven track record in driving continuous improvement initiatives.