Business Manager

About Reed in Partnership

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.

Pay & Working Hours

Pay Range £34,750 - £43,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

This role is office based, but will involve travel across Norfolk also.

What is this role about?

Youth Jobs Guarantee is a mandatory programme for 18-21 year olds who have been on Universal Credit for 18 months or more, providing a fully subsidised six month paid job of up to 25 hours per week at minimum wage.

Responsibilities

• Stakeholder Engagement with key stakeholders, including the DPW, JCP and Employers.
• Performance management, identifying skills gaps, mentoring and coaching staff.
• Management of a small caseload of participants.
• Acting as a part fee earner against agreed targets.
• Identifying skills gaps and co-ordinating training needs.
• Regular informal one-2-one reviews, provide input into the monthly PAR process, bi-annual reviews and Performance Development Reviews.
• Coaching of co-members by delegating responsibilities.
• Weekly and Monthly checks of all KPI's.
• Utilising Management Information tools to monitor performance, trends and best practice.
• Monitoring customer services and resolving basic/informal Member/Co-Member complaints.
• Escalating complaints where necessary to the Operations Manager.

What's in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found Here

Company Culture

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values - we are fair open and honest; we take ownership, and we work together. Where possible we consider applications from candidates that require part-time hours, please discuss with your Talent Partner if this is something you require.

We have an on-going strategic priority to make this a great place to work. We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the Top Workplace in the area.

Equal Opportunity

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Required Skills and Experience

• Previous direct line management of a team
• A personal track record of working towards and achieving targets (minimum 1 year experience) gained in an Employment Adviser or Employment Trainer or equivalent role.
• Evidence of experience in or a desire to progress into a people management role including supporting, mentoring and coaching and developing an individual.
• Excellent Stakeholder Management skills and experience.
• Strong administration and written communication/keeping record keeping skills.
• Willingness and ability to travel across the Herts & Essex region.

Desirable Attributes

• Experience of working in a fast paced performance target driven environment, such experience may include working within the following sectors/fields; Professional Services (Banking, Finance and Recruitment etc) or Retail etc.
• Experience of managing a business to business sales process.
• Degree or relevant qualification.
• Degree topics may include; psychology, sociology, social care/science.
• Relevant qualifications would include Information Advice and Guidance NVQs, Brokerage Standard, Social Work qualifications.

Application Deadline

Internal applications for this role close on 21/08/2026.