Business Manager - Client on-boarding expert, FTC

Responsibilities

• Pipeline Management and Prioritization: Collect and prioritize client onboarding requests, develop a comprehensive MARK pipeline, and adjust requests based on team capacities and business priorities. Analyze and rank sales requests to ensure strategic alignment.
• Escalation and Conflict Resolution: Serve as the escalation point for blocked or urgent cases, ensuring timely resolution.
• Arbitration Support: Assist arbitration committees with contractual disputes, ensuring compliance with policies and standards.
• Process Improvement: Develop and implement procedures to enhance operational efficiency and support transformation initiatives.
• Performance Tracking: Monitor Net Banking Income (NBI) and trade date accuracy to align with business goals.
• Digital Initiatives: Support digital transformation efforts and strategic initiatives.
• Critical Onboarding Coordination: Manage urgent onboarding requests in coordination with the Front Office, ensuring compliance with policies and regulations.
• KYC Renewal Coordination: Oversee timely renewal of KYC for designated accounts.
• Offboarding Management: Participate in offboarding processes, ensuring smooth transitions and compliance.

Profile required

• Ability to navigate complex environments
• Strong interpersonal and communication skills
• Problem-solving proficiency
• Result-oriented and solutions-focused
• Extensive knowledge of Legal and Risk environments
• Understanding of Bank onboarding processes
• Knowledge of Investment Banking infrastructure and products

Why join us

We offer visibility, exposure, and a collaborative environment that fosters innovation and community. Join us to make an impact and grow your career in a supportive, dynamic setting.

Business insight

If you meet the requirements, apply to the SG Resourcing Team. We value diversity and are committed to equal opportunity employment.