Business Improvement Lead

Axis CLC is a national property maintenance and compliance partner, backed by over 110 years of combined experience. We employ more than 2,500 people and support over 400 clients across the UK, delivering essential repairs, refurbishment, decarbonisation and building safety services that keep homes and public buildings operating at their best.

The Role

As part of our continued integration and operational development following the merger of Axis Europe and CLC Group, we are strengthening our Continuous Improvement capability across the business.

We are looking for a Business Improvement Lead - Continuous Improvement to help drive operational excellence across our national service delivery model.

Reporting to the Business Improvement Director, this national role will drive Continuous Improvement initiatives across property maintenance, compliance, decarbonisation, refurbishment and responsive repairs.

You will play a key role in embedding a CI culture within a newly integrated organisation, streamlining processes, reducing waste and building a robust framework for sustainable performance improvement.

Travel to Axis CLC offices and operational sites will be required.

Responsibilities

• Lead the design, implementation and governance of a Continuous Improvement roadmap
• Facilitate improvement workshops including Lean, Kaizen, VSM and Root Cause Analysis
• Identify and eliminate operational waste, process bottlenecks and inefficiencies
• Develop and maintain CI toolkits, standards and best-practice documentation
• Optimise workflows across repairs, maintenance, compliance and refurbishment functions
• Harmonise processes across legacy Axis Europe and CLC operations
• Define and embed standardised SOPs, service models and governance structures
• Partner with BI, Finance and Operations to deliver data-driven performance insight
• Monitor KPIs to diagnose operational issues and evaluate improvement impact
• Lead structured change activity to ensure adoption and sustainability
• Coach and develop managers to build internal CI capability
• Support integration, transformation and Target Operating Model initiatives

About You To be successful in this role, you will require: Essential:

• Proven experience in Continuous Improvement, Operational Excellence or Transformation roles
• Strong working knowledge of Lean, Six Sigma, Kaizen or equivalent methodologies
• Experience improving field-based service operations (maintenance, housing, FM or similar)
• Strong analytical capability with the ability to translate data into actionable insight
• Excellent stakeholder engagement and facilitation skills

Desirable:

• Lean Six Sigma Green or Black Belt
• Experience supporting post-merger integration or TOM design
• Exposure to regulated or compliance-led environments

What We Offer

• Salary £60,000 - £70,000, plus package with performance-related bonus
• Pension scheme and life assurance
• 25 days' holiday plus bank holidays
• Perkbox (discounts, perks and wellbeing offers)
• 1 paid volunteer day
• £2,000 refer-a-friend bonus after probation
• Opportunities for development and progression across Axis CLC

Why Axis CLC

Joining Axis CLC means being part of a national organisation delivering essential services across housing, education, healthcare, defence and commercial property. You will play a direct role in shaping our next-generation operating model and embedding a long-term Continuous Improvement culture across a growing, evolving organisation.

Our Commitment to Inclusion

Many faces, one Axis CLC. We value diversity and are proud to be an equal-opportunity employer. If you require any adjustments during the recruitment process, please let us know.