Business Engagement Manager

We are seeking a friendly, enthusiastic person to engage with our BID levy payer, deliver projects and manage the Angel landscape.

Angel Business Improvement District Ltd

Angel Islington BID is the Business Improvement District (BID) operating in the thriving and vibrant Angel Islington area. BIDs are place-based organisations that operate over a 5-year term following a ballot of businesses in the area and Angel Islington BID is now delivering its fourth term. We provide a range of services and support to over 550 businesses in the Angel such as recycling, cleaning and crime reduction. We also promote what's on in the neighbourhood, run public and business events, and deliver marketing and campaigns that help to achieve our core missions - an inclusive economy, a great experience and a strong local identity. The BID is overseen by a board of directors and run by a small friendly team.

Job Description

Job Title: Business Engagement Manager

Hours: 35 hours per-week. 9am to 5pm Monday to Friday (with evening and weekend working on occasion as required).

Salary: £40,000 per annum

Purpose: To carry out projects and activities delivering the objectives of Angel Business Improvement District (BID) with a focus on engagement with BID levy payers and day-to-day management of the Angel streetscape.

Activities

Business Engagement:

• Act as the first contact for BID levy payers and develop and maintain positive relationships ensuring that businesses have a good understanding of the services that the BID offers to the Angel business community.
• Manage the 'onboarding' protocol for new businesses opening in the Angel covering initial contact & welcome, data collection and recording, internal communication to colleagues
• Undertake regular visits to all BID Businesses to ensure that correct contact information is maintained, and new staff are aware of the services the BID provides.
• Deliver materials produced by Angel Islington BID to BID members as required.

Visitor Welcome:

• Provide a professional and friendly welcome to those working, living, studying, shopping and visiting the Angel, giving advice and assistance as appropriate.

Public Realm / Streetscape:

• Undertake daily audits of the BID area to identify and record issues such as graffiti, fly-tipping, broken street furniture and signage, rough sleeping etc. Report issues to relevant teams and service providers, monitor progress and follow-up as required to ensure issues are properly resolved.
• Undertake daily business audits within the BID area recording details of empty units, closures, and openings and record details on CRM system as appropriate (see below).

Customer Relationship Management system / Administration:

• Ensure that contact details of BID businesses are regularly checked and recorded on the CRM system to ensure that business records are accurate and up to date.
• Update and monitor CRM system to ensure all relevant work activity is recorded and tasks completed.

Marketing & Events:

• Under the supervision of the Marketing Manager, manage Angel Islington BID's social media channels - identifying suitable content from businesses, create posts (including imagery) and develop and measure engagement.
• Work with the Marketing Manager to organise and deliver Angel Islington BID events for local workers and public. Engage with BID businesses to encourage participation in events.

• Represent Angel Islington BID at business events and meetings as appropriate.
• Proactively input into internal and external meetings.
• Assist with monitoring reports, KPIs and other data collection and reporting
• General office duties including handling telephone calls.
• Carry out any other duties identified by the Chief Executive and BID Manager.

Personal Specification

Essential:

• Energetic, enthusiastic, flexible and adaptable
• Tact and diplomacy with a can-do attitude
• Ability to work independently and as part of a team
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with a diverse set of partners
• Ability to use CRM systems, databases and IT programmes, including Office 365
• Understanding of social media and how this can be used for business purposes

Desirable:

• Experience of BIDs / town centre management
• Event management experience

Employee benefits include 25 days holiday per annum, in addition to public holidays and a contributory pension.