Business Continuity Manager

• Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs).
• Strong ServiceNow experience and Power BI knowledge.

About Our Client

The company is a well-established, large organisation within the professional services sector. It is committed to delivering excellence and maintaining operational resilience through advanced technology and strategic planning.

Job Description

• Support incident response and recovery activities where required to enable the firm to manage a crisis event and meet compliance requirements.
• Proactively implement, maintain and document Business Impact Assessments (BIAs) and Business Continuity Plans (BCPs).
• Support the Business Development team with credentials for pitches, tenders and bids as well as proactively implement and continuously improve the process supporting Client Request for Information (RFI) Requests.
• Support the development and implementation of the firm's operational resilience framework, aligning with industry best practice and the expectations of regulated clients (insurance companies and banks).
• Assist in identifying important business services and mapping their supporting processes, systems, and dependencies focusing on the ability to deliver these services through disruption, not just recovery.
• Contribute to setting and reviewing impact tolerances for important business services, ensuring the firm can continue to deliver these services during disruption.
• Participate in scenario testing and simulation exercises to assess the firm's ability to respond to and recover from severe but plausible disruptions.
• Help coordinate operational resilience risk assessments, focusing on vulnerabilities, dependencies, and third party risks.
• Work with business units and support functions to develop, document, and maintain response and recovery plans for critical services, with an emphasis on maintaining service delivery.
• Monitor and report on operational resilience risks, issues, and incidents, escalating as appropriate to senior management.
• Engage with clients from regulated sectors to understand their operational resilience expectations and demonstrate the firm's alignment with relevant standards.
• Support the continuous improvement of operational resilience practices by incorporating lessons learned from incidents, exercises, and client feedback.
• Proactively develop and implement innovative operational resilience solutions and capabilities.
• Proactively engage and manage key stakeholders to facilitate operational resilience awareness, requirements and outcomes.
• Provide training and awareness sessions for staff on operational resilience principles.
• Maintain documentation and evidence to support client due diligence and audit requests regarding the firm's operational resilience capabilities.

The Successful Applicant

A successful Business Continuity Manager should have:

• Minimum 3 years' direct experience assisting in the development and implementation of an operational resilience framework within a complex organisation.
• Deep understanding of operational resilience principles, regulatory expectations, and best practices, with a proven track record of supporting resilience initiatives across business processes.
• Demonstrated ability to contribute to the design, implementation, and continuous improvement of operational resilience strategies, including scenario testing, impact tolerance setting, and response planning.
• Experience working collaboratively within cross functional teams to deliver operational resilience outcomes, including engagement with senior stakeholders and clients from regulated sectors (e.g., insurance, banking).
• Strong knowledge of relevant frameworks and standards (e.g., ISO 22316, APRA CPS230, FCA/PRA Operational Resilience requirements, or equivalent), with the ability to align the firm's practices to client expectations.
• 7+ years' experience within a business continuity and/or operational resilience environment.
• Knowledge of technology and business concepts, life cycles, and processes.
• Experienced in implementing third party and enterprise risk management principles, frameworks and processes
• Proven project and program management capability in the context of BAU, change and transformation in dynamic work environments
• Excellent verbal and written communication skills.
• Experienced in working with global virtual teams.
• Strong advisory and facilitation skills.
• Demonstrated ability to independently coordinate multiple activities with cross functional groups to achieve a common outcome.
• Strong influencing and relationship skills. Must be able to influence a diverse group of stakeholders at all levels, without the need for direct authority.
• Demonstrate strong leadership skills in managing crises and coordinating response efforts.
• Proven capability to work to deadlines in coordinating document reviews and training schedules.
• Work collaboratively with various departments to ensure a cohesive and effective approach to business continuity and operational resilience.
• Experience of working in a professional services firm (legal, accountancy, management consultancy) seen as an advantage.
• Pays close attention to details in developing and implementing business continuity and operational resilience plans.
• Proactively identify and mitigate risks to minimise the impact of disruptions on business operations.
• Strong knowledge of Service Now (BCM and Operational Resilience modules) ideal.
• Experience with ISO 22301 certification.
• Certified in Business Continuity Management.
• Certified Operational Resilience Professional (CORP) or equivalent.

What's on Offer

• Competitive daily rate between £350-400 a day Inside IR35 (maybe negotiable).
• Opportunity to work within a respected professional services organisation.
• Be based in London, a global hub for professional services.