Business Continuity & Crisis Management Delivery Lead - 12 Month FTC

Reporting to the Head of Customer Service, the role will take the lead as the go-to-person in the business for activities related to operational resilience and business continuity to ensure the firm are meeting their regulatory obligations. This includes:

• Developing & implementing strategies to manage operational risks
• Leading delivery of projects to enhance operational resilience & crisis management frameworks; tools and processes
• Maintaining business continuity plans & ensuring compliance with regulatory requirements
• Monitoring & reporting on Operational Resilience performance
• Implementing & defining testing, impact tolerances & materiality thresholds
• Engaging with senior management and Functional Heads

This is a key role within the firm with exposure to senior stakeholders, acting as the SME within Operational Resilience and Business Continuity.

The ideal candidate will be from a financial services background, experienced in operational resilience, business continuity and crisis management; possess excellent stakeholder management skills; be an effective communicator; and driven to succeed in a supportive, dynamic and innovative firm with ambitions to grow.