Business Contact Advisor

Customer Service Adviser

Salary: Up to £25,750

Location: Edinburgh (Fully office based)

Do you enjoy helping people and building great conversations?

We're looking for a quick thinking, friendly Customer Service Adviser to join our team and make every customer interaction count.

About the Role

You'll be the first point of contact for customers, answering calls, responding to questions, solving problems, and making sure every customer feels supported. Your goal is simple: provide clear, helpful and positive service every time.

What We're Looking For

• Love talking to people and helping them
• Bring warmth, empathy and a calm approach to conversations
• Can adapt to different types of customer queries
• Enjoy working in a team and want to make a positive impact

What's in It for You

• Starting salary of £24,983, rising to £25,750 after training/probation (usually 6-9 months)
• Monday-Friday working pattern, 9am-5pm - no evenings or weekends
• 10% annual bonus potential
• Strong pension scheme
• 31 days annual leave plus 6 bank holidays
• Subsidised on-site restaurant
• Free gym membership
• Employee discounts

Why You'll Love Working Here

You'll join a supportive workplace where people feel trusted, valued and included. We focus on doing the right thing - for customers, colleagues and the community. The environment is fast paced, friendly and full of variety.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.