Business Change Manager

We are partnering with a high-profile global agency seeking an experienced Business Change Manager to join their team at an exciting stage of transformation and growth. This role offers the chance to lead a strategic programme focused on process and workflow optimisation across the operations teams, embedding new ways of working and driving efficiency across the business.

This is an ideal opportunity for a change leader who thrives in complex, fast-paced environments and has a proven track record of delivering cross-functional change initiatives, particularly within large-scale marketing, production, or agency settings.

This is an initial 9 month contract and will be partly office based in central London.

Candidates must have worked in an agency or production setting previously.

Key Responsibilities:

• Lead the end-to-end business change programme, from initial planning through to implementation and ongoing optimisation.

• Recruit, manage, and develop a small change delivery team (including trainer, process documenter, and UAT lead).

• Engage freelancers or contractors for specialist tasks as required.

• Redesign and document workflows and processes across four operational teams.

• Oversee the integration and adoption of tools and platforms (e.g., WordBee, Ziflow).

• Coordinate training delivery and drive user adoption strategies.

• Serve as the primary point of contact for all change initiatives across the business.

• Provide regular progress updates to the CTO and executive team.

• Lead a rolling programme of continuous improvement post-launch.

Key Requirements:

• Proven experience in business change, transformation, or process improvement.

• Previous experience in a reputable agency environment (marketing or production).

• Hands-on knowledge of change methodologies such as ADKAR, Prosci, or Kotter.

• Demonstrable experience managing cross-functional teams.

• Experience coordinating UAT and leading training programmes.

Handle Recruitment is acting as an Employment Business in relation to this vacancy.