Business Change Lead

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world. Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of Enterprise Technology, you'll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business.

The opportunity
As the leader of the Business Change Management team, you will be accountable for designing and managing business change campaigns to implement then drive adoption of technology products across all of EY's employees.

Your key responsibilities
The Business Change Management Lead is expected to lead a team of five to ten Business Change Management professionals to support large, complex change projects across the Enterprise Technology organization. The role requires creation of holistic business change plans tailored on number of variables such as product, audience, legal/regulatory practices and understanding of digital adoption for user classification across the adoption curve to drive different behavioral ways to increase productivity.

Skills and attributes for success

• Business Change Management Expertise: Understanding of change management principles, methodologies and tools to effectively manage transitions within the organization. Approximately 8-10 years of experience leading and managing complex business change plans for technology updates.
• Technology Expertise: Experience delivering change programs in Mobile, Security, Microsoft M365 and Collaboration products and services.
• Strategic Thinking: Ability to align change initiatives with the organization's strategic goals and objectives.
• Problem-Solving Skills: Capability to identify issues, develop solutions, and implement changes effectively.
• Leadership Skills: Ability to lead and motivate teams, influence stakeholders, and drive change initiatives.
• Communication Skills: Strong verbal and written communication skills to convey messages clearly and effectively to various audiences.
• Project Management: Proficiency in project management techniques to plan, execute, and monitor change initiatives.
• Analytical Skills: Ability to analyze data and trends to inform decision-making and assess the impact of changes.
• Stakeholder Engagement: Skills in identifying, engaging, and managing relationships with stakeholders at all levels of the organization.
• Adaptability: Flexibility to adapt to changing circumstances and manage uncertainty in a dynamic business environment.

Ideally, you'll also have

• PROSCI certification is highly desirable
• Demonstrate adaptability having a primary focus but also executing multiple project assignments with varying scope
• Consultative questioning, influencing and critical / innovative thinking skills
• Experience managing indirect resources from other teams
• Expertise with reporting and analytics and a strong bias toward data-driven decisions
• Experience with content production and planning calendars
• Familiarity with gamification, leaderboards and other engagement tactics

What we offer you

At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.

EY is an equal opportunities employer and welcomes applications from all candidates. To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.