Business Change and Process Improvement Manager

Job title: Business Change and Process Improvement Manager

Skills: Project Management Reservations Platforms Business Process Management Business Improvement Systems

Salary type: Annual

Salary: Negotiable

Location: Hybrid

Job ID: 36713

We are seeking an experienced, detail-oriented Systems Manager to optimize business processes, manage technical projects, and guide a skilled systems team. This role is pivotal in aligning technology systems with organisational goals while ensuring smooth operations.

This role will manage the Systems, working with 3 rd party suppliers to ensure the Travel Reservations and Ticketing Systems continue to drive best practice across the Operations, Sales and customer support teams.

A key focus on Business Process Management, identifying opportunities for improvements, evaluating existing workflows and recommend areas to drive efficiency and performance.

Strong project management skills required to lead end-to-end planning, execution and delivery of IT systems projects.

A great role to be a key part of the company's vision for growth, for a highly regarded specialist Tour Operator.

Experience of Travel Reservations/Travel Platforms essential.

A problem solver, with an inquisitive mind, passionate about Systems and future Tech. Working closely with the SLT, strong communications skills, and a depth of knowledge gained in Travel Systems/Operations/Sales.

A brand with a clear purpose and values, customer centric and a strong heritage.