Business Centre Assistant

• Exposure to a fast-paced, client-facing business environment
• Opportunity to develop across operations, administration, and client services
• Clear progression into senior admin, operations, or management roles
• Supportive team culture with ongoing development

Must have's

• Proven experience within administration, office support, or business support roles
• Excellent telephone manner with confident communication skills
• Strong interpersonal skills with the ability to build rapport quickly
• Experience handling client queries and complaints professionally
• Highly organised with strong attention to detail
• Proficiency in Microsoft Office, particularly Excel and Outlook
• Confident managing multiple priorities in a fast-paced environment

Nice to have's

• Experience as a PA, Executive Assistant, or senior administrator
• Background within business centers, serviced offices, property, or corporate environments
• Familiarity with CRM systems or booking platforms
• Experience in a customer-facing or front-of-house role

So, what will you be doing?

• Providing high-level administrative support to the Business Center Manager and wider team
• Managing diaries, meeting room bookings, travel arrangements, and scheduling
• Acting as the first point of contact for calls, emails, and visitors
• Handling a high volume of calls with a professional and polished approach
• Managing client queries, concerns, and complaints with a calm, solution focused mindset
• Investigating issues, liaising internally, and ensuring effective resolution
• Welcoming visitors and conducting engaging tours of the business center facilities
• Presenting services and spaces confidently to prospective clients
• Supporting the day-to-day operations of the center to ensure smooth running
• Assisting with on boarding new clients, office moves, and coordination tasks
• Maintaining high standards across meeting rooms and communal areas
• Updating internal systems, databases, and CRM platforms
• Identifying opportunities to improve processes and operational efficiency
• Professional, confident, and approachable manner
• Strong organisational and multitasking abilities
• Calm under pressure with a proactive, solutions-driven approach
• Positive and friendly attitude, with a focus on delivering excellent service

As a result, we are committed to reviewing every application with a sense of diversity and inclusion.