Business And Events Manager

Overview

The Business & Events Manager in Hurlford will lead venue operations, customer experiences, and revenue generation for CentreStage Communities. This full time, permanent position offers £35,000 per annum and oversees events, hospitality and venue hire activities. The role requires a background in events management, hospitality, conferencing or venue operations and focuses on balancing operational excellence with commercial performance, driving income through bookings and delivering exceptional service.

About the Role

Reporting to the Operations Manager, the Business & Events Manager will take responsibility for the delivery of events, front of house operations, venue hire activities and customer experience across a busy seven day a week operation. The successful candidate will lead front of house and programming teams, oversee a diverse programme of events and functions, manage commercial venue hire opportunities and contribute to the overall growth and sustainability of the organisation. This hands on leadership role requires strong operational presence, excellent people management skills and the ability to build relationships with clients, partners, performers, community groups and stakeholders.

Key Responsibilities Events and Venue Management

• Lead the planning, coordination and delivery of a varied programme of events and functions.
• Manage external bookings and venue hire enquiries from initial enquiry through to delivery.
• Develop and grow a programme of commercial and community events.
• Build relationships with promoters, performers, community organisations and corporate clients.
• Maximise utilisation of venue spaces through proactive business development and event programming.
• Prepare proposals, quotations and event packages to convert enquiries into confirmed bookings.

Front of House Operations

• Lead front of house operations and ensure consistently high standards of customer service.
• Act as Duty Manager during events and daily venue operations.
• Manage staffing requirements and operational logistics.
• Ensure compliance with health and safety, licensing and operational procedures.
• Deliver exceptional experiences for customers, performers, hirers and stakeholders.

Team Leadership

• Lead, develop and motivate front of house and programming teams.
• Manage recruitment, induction, training and performance management processes.
• Create and oversee staff rotas and workforce planning.
• Support volunteer engagement and development opportunities.
• Foster a positive, collaborative and customer focused culture.

Commercial Performance

• Drive income generation through events, venue hire and hospitality activities.
• Manage operational budgets and expenditure.
• Review pricing structures and commercial packages to ensure competitiveness and profitability.
• Monitor performance against agreed income targets.
• Work closely with marketing colleagues to maximise awareness, bookings and attendance.

Candidate Profile

Applications are welcomed from candidates who have experience within:

• Events Management
• Hospitality Management
• Conference and Banqueting Operations
• Venue Management
• Hotel Operations
• Weddings and Functions
• Leisure and Visitor Attractions
• Entertainment and Cultural Venues
• Customer Experience Leadership

To be successful, you will demonstrate:

• Experience managing customer facing teams within a busy hospitality, events, leisure or venue environment.
• Strong operational leadership and duty management experience.
• Proven experience planning and delivering events, functions or hospitality services.
• Excellent communication and stakeholder management skills.
• Commercial awareness, including experience managing budgets, pricing or revenue targets.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and solutions focused approach.
• A passion for delivering exceptional customer experiences.

What's on Offer

• Salary commensurate with experience
• Permanent full time position.
• Opportunity to join a respected and growing organisation with a strong social purpose.
• Varied leadership role with responsibility across events, hospitality and venue operations.
• Chance to make a meaningful impact within the local community while contributing to the commercial success of the organisation.